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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The photos they show of the hotel online are totally deceiving, this place is a dump. The hotel is old and outdated the rooms are rundown, the bathroom shower fixtures were broken and separated from the wall. The reservation site says to pay at property but they charged my card before you arrived and I see they because once you saw the property you wouldn't want to stay there. I was charged for 2 nights stay $89 pet night plus a $50 deposit for a 10 minute stay.. After seeing the room and expressing my total disatisfaction a... read more
Business response:
Brenda, We sincerely apologize for our policies that do not allow an instant refund. To guarantee occupancy, we preauthorize all hotel stays before arrival. If necessary, our staff will reach out to the person with a reservation to confirm the stay or relinquish the room.We understand that many visitors use debit cards for reservations, and we want to clarify that your bank may take a few additional days to release those funds compared to credit cards.We regret that you chose not to stay at our hotel and fully respect your d... read more
Business response:
David, Please accept our apologies that your recent stay did not go as expected. Our team is eager to make our guests comfortable, and we hope you will reach out to our staff and help us better understand what we can do to make another visit one to remember.
Not a Suite! The room was billed as a delux suite. It was not even a suite, much less delux. Just a reletively large room with two chairs and kitchenette. I won't accept a kitchenette again as the compressor goes off an on all night. The staff was wonderful and the breakfast exceptional.
Business response:
Thank you for your review, Kim. All our kitchenette rooms are designated as suites. They offer more amenities than the standard room, which only provides a microwave and mini-fridge. We apologize that the room's spaciousness did not meet your expectations, and we will check the refrigerator to ensure it is functioning properly.We are pleased to hear you enjoyed the service of our friendly staff and the delicious breakfast. We are undergoing a restoration project and hope you will return to experience an even better stay once... read more
What I didn't like is the earsplitting loud dB level of the alarms in the hallways. I already have hearing loss due to excessive noises. The alarm was painful in the hallways.
Business response:
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Decent for the price! Check in and out were a breeze. Upgrading cost was minimal on site. Unfortunately our stove had a broken burner so we were unable to do a lot of cooking. The bed was comfortable enough. The soundproofing was good. The bathroom did not have a fan, or it didn’t work, which was an inconvenience. The room came with pots and pans and cutlery/dinnerware but no soap or sponge for dishes so we had to buy some at the dollar store. The location was fine for travel but did not necessarily feel safe. Our floor was ... read more
Business response:
Thank you for your review, Haley. We are glad your entry and exit to the hotel were seamless. The maintenance staff will immediately address the issues you mentioned. We apologize for not having dish soap readily available. Please allow us to share our hospitality with you again soon.
Freeway noise
Business response:
I apologize for the inconvenience caused by the roadway noise, Susan. We value your feedback and would appreciate any suggestions you have to help us improve our guests' experience and ensure a peaceful stay.
For instance 2 am there was a rtuck outside our window all the gas and exhaust was in my room had major headaches and was nauseous
Business response:
Teresa, Please accept our apologies for the exhaust from a vehicle that entered your room. We will make sure the HVAC is set to condition indoor air. We hope you will return to visit us again at our Auburn Hotel.
Business response:
We would like to learn more about your experience at our hotel and hope you will reach out to our team with more details. We are committed to providing the best experience possible for our guests
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.