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La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible experience. I book the stay last minute, and paid for it. By the time we got to the Hotel they had canceled my reservation. So, we end up with no place to sleep, and have not seen my money back
Business response:
Im sorry your experience wasnt a good one. We are always looking for ways to improve. I hope you have a good day.
Business response:
IN SORRY THAT YOUR STAY WASNT PLEASANT. PLEASE LET US KNOW HOW WE CAN BETTER ACCOMIDATE YOU IN THE FUTURE AS WE ARE ALWAYS LOOKING FOR WAYS THAT WE CAN IMPROVE. HAVE A GREAT DAY!!
Non existent black out curtain in my room with a 10,000W light shining directly in my room so it was light enough to play basketball and they were unable to fix it. So one night I did not sleep. They moved me to another bed the next day which was great.
Business response:
Paul, thank you for your patience as we worked to make your stay more comfortable. We apologize for the bright security lighting on our property. We will ensure the blackout drapes are installed correctly in the first room you were provided.
As a single woman travelling, the inside of the property was nice enough and I felt safe inside. I just didn't like the location of the hotel (very noisy from the highway) and the general feel outside of it, general lack of security. The property is not defined with fencing, so vehicles can drive through the back of the hotel from Denny's on one side to the gas station on the other side. There was no nice, well kept grass for the dogs. The so called dog run was under lock and key. When I asked the front desk person agent if ... read more
Business response:
Dear Julie, Thank you for your feedback, and I want to sincerely apologize that you felt unsafe during your stay. Your comfort and peace of mind are extremely important to us, and I'm truly sorry we fell short in making you feel secure. Please know that we keep the door to our parking area locked as it is reserved exclusively for our guests, and to help ensure their safety. Additionally, the front doors remain locked at certain times to protect our staff, especially when working alone. We understand how important a sense of ... read more
Check in was great! And none of this is her fault. Where to begin! The area was pretty sketchy. In fact the whole town is! AVOID AUBURN, WA!! The room was terrible. The wind gusts through the vent hood created an unbearable noise! Bathroom door locked us out. You could tell it happens because the key hole was damaged from people trying to get it open. The lighting was so harsh, I felt like I was in an interrogation room. Forget about the fold out unless you like sleeping on actual springs! The table was worn and dinged. And ... read more
Business response:
Dear Brooke,Thank you for taking the time to share your feedback. We are glad to hear that your check-in experience went smoothly and that you liked the separate bedroom in your room. However, we are truly sorry to learn that the overall stay did not meet your expectations.We take all guest feedback seriously, and I have already shared your comments with our team so we can address the issues you raised. We understand how frustrating it must have been to experience the noise from the vent hood, the bathroom door lock issue, a... read more
Our door didn't shut properly. It looked like someone tried to open it with a crowbar. The room smelled like smoke, and we asked for a non-smoking room.
Business response:
Dear Melanie,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that your experience did not meet the high standards we strive to maintain.We take your concerns seriously regarding the door and the condition of the room. Rest assured, we will address this with our maintenance team to ensure the door is repaired and that all rooms are properly inspected. Additionally, we are committed to providing a smoke-free environment for our g... read more
Broken toilet. Black mold. Sticky goo on stuff. Dirty bed sheets. Didn’t turn the room.
Business response:
Lee, Please accept our apologies for placing you in a room that was not serviced. We hope you enjoyed the comfort of the next room you were provided. We will address the error with our cleaning team and make sure an instance like this does not inconvenience other visitors.
Business response:
Thank you for your feedback. We would love to know what we can do to make your next stay more enjoyable, and we hope you will reach out to our staff with further details about your experience with us.
The bed was so hard I had to buy a memory foam mattress to sleep on it. There were major cracks on the walls that could have and should have been repaired for guests.
Business response:
Dear Angela,Thank you for sharing your feedback with us. We genuinely apologize for the discomfort you experienced with the bed and the issues you encountered with the appearance of the hotel. We understand how important a restful stay is, and we regret that we fell short of your expectations.Please know that your comments have been forwarded to our team for review. We're continuously working to improve the comfort of our accommodations and enhance the overall guest experience, and your input is invaluable in helping us make... read more
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,110 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.