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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible, lil to no rest Being woke up with a false fire alarm Didn't get breakfast, someone set off fire alarm because a skunk entered the facility at 6 in the morning or something like that. Was a horrible way to wake up
Business response:
Dear Guest, Thank you for sharing your experience, and I’m sorry to hear about the disruptions during your stay. We understand how frustrating it must have been to be woken up by the fire alarm, especially under such unusual circumstances. We also apologize for the inconvenience of missing breakfast. Your feedback is important, and we will work to improve our procedures to ensure a better experience for our guests in the future. Sincerely, Hotel Manager
Not terrible Dirty Smelled of usrine Water leaks Carpet old Night staff Bed
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear that your experience wasn't entirely negative, but we sincerely apologize for the issues you encountered. Cleanliness and comfort are important to us, and we will address the concerns regarding the bed, odors, water leaks, and carpet condition with our maintenance team. Your input helps us improve, and we appreciate you sharing your thoughts. Sincerely, Hotel Manager
Dirty, unkept and overall very disappointing We stayed here about two years ago, it was great! This time around, the property is really rundown. The door to the bathroom didn’t even have the knobs. The tub was dirty, the walls had stains.
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to know you had a great experience during your previous visit. However, we are truly sorry to hear this stay fell short of expectations. Your comments about the bathroom door, cleanliness, and overall upkeep have been noted and will be addressed with our team immediately. Sincerely, Hotel Manager
Very Poor The shower was hard to use, there was no toaster at the breakfast area, elevator was scary, keycards didn't work multiple times making me go to front desk, overall not good for the price paid. The bed was comfy. Good pillows.
Business response:
Dear Guest, Thank you for your feedback! We're glad to hear that you found the bed comfy and enjoyed the good pillows. However, we sincerely apologize for the issues with the shower, elevator, and keycards. Your comments are important to us, and we will address these concerns to improve our services. We appreciate your insights and hope to provide a better experience in the future. Sincerely, Hotel Manager
Unsatisfactory and would never stay there again. The room was not clean. The staff was rude and the rooms were noisy.
Business response:
Dear Guest, We sincerely apologize for your unsatisfactory experience. This is not the level of service we strive to provide, and we are deeply sorry for the issues with room cleanliness, staff behavior, and noise. Your feedback is critical, and we will address these concerns promptly. We appreciate you bringing this to our attention and hope to improve in the future. Sincerely, Hotel Manager
A very exciting weekend and a comforting feeling of relief knowing my reservation is at a renowned hotel where I can get The maintenance of the building as well as the immediate landscaping around the property especially the pool area was not what I was expecting for such a prominent hotel company & I would be lying if I said I didn’t have several thoughts or urges about canceling my reservation and relocating to a different hotel with clean & inviting accommodations. The elevators were very inconvenient due to their placeme... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We're glad you found our location convenient and our staff friendly. However, we sincerely apologize for the maintenance issues you experienced, including the cleanliness of the elevators and common areas. Your comments regarding the room standards and noise concerns are important to us, and we will address them with our team to ensure improvements are made. We appreciate your loyalty and hope to regain your trust in the future. Sincerely, Hotel Manager
Like r stay Bus ride to Austin airport
Business response:
Dear Guest, Thank you for your feedback! We're glad to hear you enjoyed your stay and found the bus ride to Austin airport convenient. We look forward to welcoming you back in the future! Sincerely, Hotel Manager
Overall met expectations The only thing was the elevator was broke. Location was good breakfast was decent.
Business response:
Dear Guest, Thank you for your feedback! We're pleased you enjoyed the location and breakfast. We apologize for the inconvenience caused by the broken elevator and are working to resolve the issue. We hope to have the opportunity to serve you better on your next visit! Sincerely, Hotel Manager
Not the greatest would not recommend this location to anyone . the staff was disrespectful please contact me if you have further questions . The breakfast
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear you enjoyed the breakfast, but we sincerely apologize for the disrespectful behavior from our staff. This is not the standard we strive for. Please contact us directly so we can address your concerns and work towards making improvements. Your input is invaluable to us! Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.