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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair After completing the forms before arrival I still waited a long time to check in. Then I was told there were issues with the system and the information did not arrive prior to check-in. At check-in I was told that the 5:00 AM shuttle was full and so I was put on the shuttle list for 5:30. Arriving at the desk by 5:20 we were informed the shuttle driver was not there and I had to wait for another driver to be called. Not what you want to hear after spending the money to stay near the airport to avoid stress.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the check-in delays and the inconvenience regarding the shuttle service. We understand how frustrating it can be, especially when you're trying to avoid stress before your travels. Your feedback is invaluable, and we will address these issues with our team to improve our processes and ensure a smoother experience for future guests. Thank you for your patience, and we hope to provide you with a better experience next time. Sincerely, Hotel M... read more
Bad
Don’t stay there at all. It’s HORRIBLE The building was terrible and filled with Possible transient people, and the building is in shambles. The elevator was down on one side of the building. Paper was piling, possible mold and debris. broken remote, piling dirty tub, the AC vent had syringe tops inside it, .. the phone didn’t even work in the room. The front desk rep was so sweet.
Fine for just an overnight, but won’t stay again. The hall ways for the upper floors and the elevator were hot and smelly, like old smoke. The elevator is located at the end of the building rather than near the main lobby. The windows and doors are thin not sound proof! So you hear a lot of noise, especially at night. The site indicated it was not pet friendly and smoke free. Yet, we witnessed three dogs going to a room on an upper floor and the hallways smell like smoke residue.
Rotten visit See above Poor food No cleaning my room for three days Had to get my own towels & toilet paper
Even though the staff was very nice, we won't ever stay here again. Our room was clean, but the hallways, stairwells, elevator were completely filthy. I doubt they have been cleaned in a year. The mattress was so soft, that we sank in the middle. The breakfast Buffet was nothing but powdered eggs and waffles. No fruit, yogurt, meat. There were not enought utensils either. The Staff was accomodating when we canceled our 4-night reservation after the first nicht.
Poor
No me agradó la atención Cuando llegamos el anfitrion no fue amable, fue nuestra segunda vez visitando el hotel pero en esta última no nos sentimos como en casa. No sé si vuelva.
Poor
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.