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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Really bad beds and difficult to operate shower Beds were horrible....deep divit, lumps, worn out broken mattresses on both beds. The shower also needed repairs,...my husband could barely turn the faucet on with 2 hands. The room should have been taken out of service Elevator was dated but functional Convenient to airport
Poor
Bad
Fair Bathroom floor dirty Bed
It was affordable and convenient and the day staff was lovely The elevator was dirty and janky and the locks were iffy Eh. Idk. I’m on the fence here. Room was clean as clean could be for old fixtures and broken lock mechanisms ergo. It’s better than Quality Inn?
Business response:
Dear Guest, We appreciate your honest feedback about your stay. While we're glad to hear the room was clean and that you found our location affordable and convenient, we regret the issues you encountered with the aging fixtures, lock mechanisms, and the condition of the elevator. Your comments are valuable, and we will use them to identify areas for improvement. Please know that providing a consistently positive guest experience is our top priority. We hope you'll consider giving us another opportunity to exceed your expecta... read more
The bed was clean and the staff were great. The room itself was needing repairs and paint. It was a bit tired. Small dents in the walls, grime on the baseboards, hooks coming out of the wall. The front desk staff were great.
Business response:
Dear Guest, Thank you for your feedback! We’re glad to hear you found the bed clean and our staff great. We apologize for the condition of the room and the maintenance issues you experienced. Your comments are invaluable, and we will address these concerns to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager
Probably would not stay at this location again. Elevator was down and the convenience shop did not have any essential toiletries a traveler might need or first aid essentials. Parking lot was clean and well lit. Not a lot of people hanging around late at night. Beds and bedding was clean and comfortable.
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear you found our parking lot clean and the beds comfortable. We apologize for the inconvenience caused by the elevator being down and the lack of essential toiletries in our convenience shop. Your comments are important to us, and we will work on improving these aspects for future guests. We hope for the opportunity to serve you better next time. Sincerely, Hotel Manager
Bad NO NOS REGRESARON EL REEBOLSO QUE PAGAMOS AL LLEGAR EL CUAL FUE DE 100USD dijeron que nos llegaría en 4 días y ya pasaron 3 meses y sigue sin reflejarse No nos regresaron el reembolso que pagamos al llegar el cual fue de 100USD
Not great.. Elevator was broken the entire stay. We were on the 5th floor. When I asked if the elevator was fixed yet, the staff member laughed at me and said nope. The room smelt very musty. I found a room.
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry to hear about the issues you faced with the elevator and the musty smell in your room. This is not the service we strive to provide, and we will address these concerns with our team. Your feedback is important to us as we work to improve our guests' experience. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.