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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will never stay at La Quinta again. No housekeeping, the room was not cleaned or refreshed during the 3 days, elevator is out of service and we had to use another elevator in another section then Walt to our section and then take the stairs, Beds are very uncomfortable, Bathroom door kept getting stuck and it was dirty. AC unit was very loud.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide. We're currently addressing the housekeeping concerns, elevator situation, and maintenance of the room amenities you mentioned. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to improve and restore your faith in us. Sincerely, Hotel Manager
Mediocre Bro—-charge us all $5 extra dollars and serve a protein for breakfast. Whoever heard of fake scrambled eggs and hash browns for breakfast with no breakfast sausage or bacon??! Also, I asked if I could check out at noon since I stayed 2 nights and have status at Wyndham and they said it would be $30??! On a Wednesday. Lol. The day staff is something else. The king room layout was kind of cool. The Texas shaped waffles. My neighbors were playing really good music that I could hear thru the paper thin walls.
Business response:
Dear Guest, Thank you for sharing your thoughts with us! We’re glad you enjoyed the unique king room layout and the Texas-shaped waffles. However, we apologize for the noise from neighboring rooms and the breakfast options not meeting your expectations. We also appreciate your feedback regarding the late checkout policy, and we will review it with our team. Your insights are valuable, and we hope to enhance your experience on your next visit. Sincerely, Hotel Manager
Loved the staff and location, but the hotel needs some updating The elevators, halls, and room. The elevators need updating and the rooms and halls looked like staying at a motel instead of a hotel. Not the mention the air conditioning unit was broken and the front of it was hanging off. The location and staff
Business response:
Dear Guest, Thank you for your kind words about our staff and location! We appreciate your feedback regarding the need for updates in our facilities. We're sorry to hear about the issues with the elevators and air conditioning unit. Your comments will help us prioritize improvements. We hope to welcome you back for a better experience! Sincerely, Hotel Manager
Not good we have been to thousands of hotels and never treated so bad for coming 30 minutes early Arrived at 2:30 for the lady to tell me I can’t check in to the room till 3 . So we had plans with family in Austin so we came back at .8 or so to get a room and the room has an air conditioner pulled apart and a musky smell with fans all over the floor . So went back down different hostess and she was very polite unlike the first girl who ran us off because it wasn’t 3. So she gets us another room which the keys wouldn’t work h... read more
Business response:
Dear JAMES, We sincerely apologize for the poor experience you had during your stay. It’s unacceptable that you were treated poorly upon arrival, and we regret the inconvenience caused by the early check-in policy. We're also sorry for the issues with the air conditioner, musky smell, and the trouble you faced with the keys and elevator. While we’re glad to hear that the second hostess was polite, this doesn't excuse the frustrations you experienced. Your feedback is valuable, and we will address these matters with our team ... read more
ACL It was in poor shape, needs a lot of maintenance and it was extremely dirty The location
Business response:
Dear Guest, Thank you for sharing your feedback. While we're glad you appreciated the location, we are truly sorry to hear about the maintenance and cleanliness issues you encountered. This is not the standard we aim for, and your comments will be taken seriously as we work to improve our property. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager
The worst Laquinta I've stayed in and most of the staff didn't speak or acknowledge us as guest The building needs updating, the elevator is nasty and raggedy, the doors in the room were best up and the tub was DISGUSTING, had some black looking mold all around the tub Sarah was really nice and our driver to the airport Tues morning 10/8
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including staff interactions and the condition of the facilities. We appreciate your kind words about Sarah, and we will address the concerns you've raised to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Manager
Bad
Will definitely not stay there again. The bathrooms are gross. The water dripped yet the shower didn’t work. The rooms have a very musty smell. Unfortunately due to logistics I couldn’t change hotels, or I would have. The staff was very nice.
It could have been cleaner and the staf not friendly Dirty Location
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.