This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The shower pressure in our room was very strong , like to the point that it hurt. Altogether it seemed the restrooms were bit outdate and not kept up with maintenance. The breakfast didn't have a big verity , only eggs, sausage patty's , bagels and waffles. Was ok overall but def not a big variety. the room was very spacious and the staff was super nice and made sure to get my family and friends on the same floor right next to each other. Also the location was super convenient and close to Austin.
Business response:
Thank you for the review. We look forward to seeing you again soon!
Everything was nice .. the kids wanted to swim, but pool wasn’t clean The pool wasn’t clean Convient location
Business response:
Thank you for the review. We look forward to seeing you again soon!
Bad Rude staff I got kicked out with no explanation
Business response:
Dear Guest, We deeply regret hearing about your experience and sincerely apologize for any inconvenience caused. This is certainly not the level of service we aim to provide. We can better understand what happened and work to resolve this matter promptly. Sincerely, Hotel Manager
Bad Bed had a huge worn out spot on one side very lumpy and uncomfortable
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear about the condition of the bed during your stay. Comfort is a priority for us, and we apologize for any discomfort caused. We will inspect the bed and take the necessary steps to improve the quality of our accommodations. Sincerely, Hotel Manager
The bed was very uncomfortable woke up with a neak pain Only thing was the bed very uncomfortable Everything was good staff room
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear that you had a positive experience with our staff and room. However, we sincerely apologize for the discomfort caused by the bed. Your comfort is important to us, and we will look into improving the quality of our mattresses. Sincerely, Hotel Manager
Bad
Spent the last night chasing cockroaches around the room.trapped one under trash bin which scraped the sides all night l Sharing bed with cockroaches- Location is good for Airport
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. This is certainly not the standard we aim to uphold. We take cleanliness and pest control very seriously and will address this issue immediately. Thank you for your feedback, and we are working to ensure this does not happen again. Sincerely, Hotel Manager
Horrible, lil to no rest Being woke up with a false fire alarm Didn't get breakfast, someone set off fire alarm because a skunk entered the facility at 6 in the morning or something like that. Was a horrible way to wake up
Business response:
Dear Guest, Thank you for sharing your experience, and I’m sorry to hear about the disruptions during your stay. We understand how frustrating it must have been to be woken up by the fire alarm, especially under such unusual circumstances. We also apologize for the inconvenience of missing breakfast. Your feedback is important, and we will work to improve our procedures to ensure a better experience for our guests in the future. Sincerely, Hotel Manager
Not terrible Dirty Smelled of usrine Water leaks Carpet old Night staff Bed
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear that your experience wasn't entirely negative, but we sincerely apologize for the issues you encountered. Cleanliness and comfort are important to us, and we will address the concerns regarding the bed, odors, water leaks, and carpet condition with our maintenance team. Your input helps us improve, and we appreciate you sharing your thoughts. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,291 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.