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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The rooms were not clean, and the beds had tons of stains on them. We ended up not staying at the hotel at all. The rooms were not clean, and the beds had tons of stains on them. We ended up not staying at the hotel at all.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of the rooms you encountered. Your feedback regarding cleanliness and bedding is very concerning, and we will address these issues immediately with our housekeeping team to ensure that all rooms meet proper standards for future guests. Sincerely, Hotel Manager
Poor Had to wait30 minutes to check in, wifi problem. Wifi was in and out. First room I was given, Room 226, the floor was really wet, air conditioner leaking. Second room was all the way at the end of hall. I am a 74 year old woman traveling with oxygen and requested a room near front or elevator. Bed was not very comfortable and squeaked, (room 237)
Do not recommend for a stay. The front desk was rude and did not have the knowledge or awareness of what was going on in the hotel. The rooms were nasty and not clean. It reeked of someone smoking cigarettes and other things. Nothing. Absolutely nothing. The pictures online are completely misleading. I felt bamboozled.
Fair Alot of the items were out of service and the halls reeked of cigarette smoke. Matteress was flimsy The bathtub!!!
Disappointed Check in was more complicated than it should of been. Lady couldn't find my booking, when she did. She had mistakenly given it to someone else. I was given a different room. I make it to the room door with all my bags just to have my key not work. Im pretty sure the room was occupied already. Walk back to front desk with a hot humid lobby after a long day is very frustrating. When I finally make to my room the only good thing was the ac was on. Which also leaks so by morning there was a lake in my room. It was c... read more
Business response:
Dear Guest, We are truly sorry your experience fell short of expectations. We regret the inconvenience during check-in and the issues you encountered with your room and air conditioning. Your feedback is important and will be reviewed with our team to improve our processes. We appreciate your honesty and will work to ensure a better experience for future guests. Sincerely, Hotel Manager
Horrible and dirty. The room gad blood on the walls, handrails are rusted out, door handles broke and the electrical shorted out in the room as soon as you turned on the microwave. Asked for a new room, that one was just as bad and the desk clerk stated everyone had complained about the electrical. If we could have canceled and moved hotels that night we would have. Wasn't worth paying for. The loctaion.
Business response:
Dear Guest, We deeply apologize for the issues you experienced during your stay. Cleanliness, safety, and comfort are our highest priorities, and it is clear we fell short. Your concerns regarding room conditions and maintenance will be addressed immediately with our management and maintenance teams. We truly regret the inconvenience caused and appreciate your feedback, as it helps us improve. We hope to have the opportunity to restore your trust in our property in the future. Sincerely, Amy Dalton General Manager LaQuinta R... read more
Fair
The stay was alright i wish it was more cleaner and more upkept. This is one i visit frequently and recently there has a The floors and tub were not properly cleaned the tv kept messing up i walked a little bit and could feel stuff on the floor and my feet were pretty dirty. The bed frame and mattress sunk in the middle and was kind of uncomfortable i had to sleep on the other end. Plug wouldnt stay in the outlet had to wrap my cord around lamp that parts kept falling off The location
Business response:
Dear Guest, Thank you for sharing your experience and for being a frequent visitor. We are glad you appreciate our location, but we sincerely regret the cleanliness and maintenance issues you encountered during this stay. Your feedback regarding the floors, tub, bed, and outlets is important and will be addressed with our team to ensure better comfort next time. Sincerely, Hotel Manager
Probably will never choose stay or recommend Dirty and stained towels, tub drained extremely slow, needs some remodeling Bed and room was semi clean
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open at 12:00 p.m.