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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The hotel was very nasty and not clean. The bath towels had a horrible smell and a bug was on one. The counter in the bathroom under the sink was dirty and nasty. The mattress was terrible. Housekeeping never came to clean my room or bring me towels after calling the front desk. Location.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold. Your feedback regarding the towels, bathroom cleanliness, and housekeeping is vital, and we will address these matters immediately. Thank you for bringing this to our attention. Sincerely, Hotel Manager
Poor
Bad
Disappointing Floors in room were not clean. Hallway carpet needed cleaning Room prices were not honored to my Booking.com reservation. Blamed it on Booking.com There was not a manager on duty to discuss with me. Staff members did not speak good English. Hard to Confer with them Clean sheets and towels
Business response:
Dear Guest, Thank you for your feedback. We're glad you appreciated the clean sheets and towels, but we sincerely apologize for the cleanliness issues with the floors and hallway carpet. We're also sorry for the confusion regarding room pricing and the language barrier with our staff. Your concerns are important, and we will address them to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager
Bad
It was ok Out floor did not have an elevator, we were on 3rd floor It was not very clean. Our key card was not working properly and we had to go to front seat for help The tv in our room did not work The curtain was broken and did not properly do up or down The bathtub in the room was ginormous!
Business response:
Dear Guest, Thank you for your feedback! We're glad to hear you enjoyed the ginormous bathtub in your room. However, we apologize for the issues you encountered, including the cleanliness, elevator access, and problems with your key card and TV. Your comments are essential for us to improve our services and facilities. We will address these concerns with our team to ensure a more pleasant experience for future guests. Thank you for bringing these matters to our attention. Sincerely, Hotel Manager
Ubicación bueno calidad de hotel muy mala Todo Ubicación
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We're pleased to know that you found our location good, but we sincerely apologize for the quality issues you experienced during your stay. Your feedback is invaluable as we work to enhance our services and facilities. We hope you'll consider giving us another chance in the future. Sincerely, Hotel Manager
Disappointed
Business response:
Dear Guest, Thank you for sharing your thoughts. We're sorry to hear that you were disappointed during your stay. Your feedback is invaluable, and we would love the opportunity to learn more about your experience so we can make improvements. Please feel free to reach out directly, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Manager
Don’t recommend staying for more than one night. That staff said they couldn’t clean room because they were short staffed, but they were told us they were just cleaning rooms that were checks out to receive new customers. We stayed three nights and got our room cleaned on last day . Didn’t make sense them wanting to get new customers but didn’t have enough staff to do so till my wife got upset and they cleaned room the last day. Will not stay there again. Hopefully they hire more staff. Also they were always short on towels ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the lack of room cleaning during your stay and the shortage of towels. Your feedback is essential, and we understand how frustrating this must have been. We are actively working to improve our staffing levels to better serve our guests. We hope you might consider giving us another chance in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open tomorrow at 12:00 p.m.