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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
A/C makes a very loud noise we have to unplug to be able to sleep. Tv doesn’t work I reported to front desk sounds Carpets in halls so nasty Good
Business response:
Dear Guest, Thank you for sharing your experience. We’re glad some aspects of your stay were satisfactory. However, we sincerely apologize for the issues with the A/C, TV, and hallway carpets. Your feedback is valuable, and we will address these concerns to improve the comfort and cleanliness for future guests. Sincerely, Hotel Manager
Bad
Didn't like the service will never stay again Didn't clean room and Didn't have clean towels for the next day Ok
It was fine but the cockroach grossed me out. The room smelled a little strange and there was a cockroach in the bathroom. Friendly staff.
Bad The rooms were not clean, and the beds had tons of stains on them. We ended up not staying at the hotel at all. The rooms were not clean, and the beds had tons of stains on them. We ended up not staying at the hotel at all.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of the rooms you encountered. Your feedback regarding cleanliness and bedding is very concerning, and we will address these issues immediately with our housekeeping team to ensure that all rooms meet proper standards for future guests. Sincerely, Hotel Manager
Poor Had to wait30 minutes to check in, wifi problem. Wifi was in and out. First room I was given, Room 226, the floor was really wet, air conditioner leaking. Second room was all the way at the end of hall. I am a 74 year old woman traveling with oxygen and requested a room near front or elevator. Bed was not very comfortable and squeaked, (room 237)
Do not recommend for a stay. The front desk was rude and did not have the knowledge or awareness of what was going on in the hotel. The rooms were nasty and not clean. It reeked of someone smoking cigarettes and other things. Nothing. Absolutely nothing. The pictures online are completely misleading. I felt bamboozled.
Fair Alot of the items were out of service and the halls reeked of cigarette smoke. Matteress was flimsy The bathtub!!!
Disappointed Check in was more complicated than it should of been. Lady couldn't find my booking, when she did. She had mistakenly given it to someone else. I was given a different room. I make it to the room door with all my bags just to have my key not work. Im pretty sure the room was occupied already. Walk back to front desk with a hot humid lobby after a long day is very frustrating. When I finally make to my room the only good thing was the ac was on. Which also leaks so by morning there was a lake in my room. It was c... read more
Business response:
Dear Guest, We are truly sorry your experience fell short of expectations. We regret the inconvenience during check-in and the issues you encountered with your room and air conditioning. Your feedback is important and will be reviewed with our team to improve our processes. We appreciate your honesty and will work to ensure a better experience for future guests. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,789 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open at 12:00 p.m.