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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No good Bugs! Location
Business response:
Dear Guest, Thank you for your feedback. We're glad you found the location convenient, but we sincerely apologize for the issue with bugs. This is not the experience we want for our guests, and your comments will be addressed with our team to ensure proper action is taken. Sincerely, Hotel Manager
Fine for one not, not sure if I’d stay there again Hall carpets were dirty, unfinished world work with exposed nails in our room, very rough sheets Location convenient
Business response:
Dear Guest, Thank you for your honest feedback. We’re glad the location was convenient for you, but we apologize for the issues with cleanliness and room condition. Your comments about the carpets, unfinished work, and sheets are important, and we’ll address them to improve. We appreciate you sharing your experience. Sincerely, Hotel Manager
Bad
Bad
Will never stay again Do not book here if you’re with family! It’s horrible Nothing
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear your stay did not meet your expectations, especially for family accommodations. We appreciate your comments and will work on improving our services to provide a better experience for all guests. Sincerely, Hotel Manager
Worst “hotel” I’ve ever stayed in Everything Nothing
Business response:
Dear Guest, Thank you for your feedback. We're very sorry to hear that your experience was so disappointing. We understand your frustration and regret that we failed to meet your expectations in any area. Your comments have been shared with our team for immediate review and improvement. Sincerely, Hotel Manager
Don't stay here The air conditioner was broken. The room and grounds were run down and dirty. Air conditioner did not work. It was 100 degrees in Austin that day. No other rooms were available. Maintenence could not come until the next day. We had to leave and find another hotel. The room lock was broken. The room and grounds were just run down.
Business response:
Dear Guest, Thank you for your feedback. We're truly sorry for the discomfort caused by the broken air conditioner and room conditions, especially during such extreme heat. This is not the experience we aim to provide. Your concerns have been shared with our team to ensure improvements are made promptly. Sincerely, Hotel Manager
Bad The rest of the staff were rude. We stayed for 3days and 2nights and they told us they did not have any clean towels. Had to reuse the only two towels that were already in the room when we got there. Ridiculous. Breakfast was atrocious, absolutely disgusting. The juice was watered down. The eggs were dry. The breakfast sausage was not cooked right. They did not have much fruit to choose from. The bananas were still green. The floors in the room were also dirty. They had trash under the couches in our room. The tub was di... read more
Business response:
Dear Guest, Thank you for recognizing the kindness of our morning front desk staff. We sincerely apologize for the many issues you encountered during your stay. Your concerns regarding cleanliness, maintenance, and breakfast quality are being addressed with our team to ensure improvements. We regret that we did not meet your expectations. Sincerely, Hotel Manager
This was the most horrible experience I have ever had with a hotel. After attending a concert Sat night we got back to the hotel and our room key didn't work. It was 12:00am and I had 2 teenage girls with me who had to eat their food in the hall bc there was no front desk person. We waited 1 1/2 hours for someone to come help us get a new key. There were 4 other people with the same problem. Then both mornings little hispaic kids that I believe live at the hotel continued to run up and down the hall and I called the front de... read more
Business response:
Dear Guest, We’re truly sorry to hear about your experience. While we're glad the room was clean, the issues you described—especially the delay in getting assistance late at night and the disturbances during your stay—are unacceptable and far from the standard we aim to provide. We sincerely apologize for the inconvenience and frustration this caused you and your family. Your feedback has been shared with management so these issues can be addressed immediately. Thank you for bringing this to our attention. Sincerely, Hotel M... read more
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,755 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open at 12:00 p.m.