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La Quinta Inn & Suites Austin North - Round Rock
- Hospitality
- Round Rock, TX
About this business
Location details
2004 N Interstate Hwy 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not bad. Lack of menu for breakfast. Breakfast time too short. Can here too many trucks by my window. Too loud in the morning. Bed linen was great. Tub was awesome.
EXCELENTE PERSONAL DE LIMPIEZA DEL DESAYUNO UBICACION
Don't stay here I have always preferred LaQuinta when I travel. But this location put a bad taste in my mouth that can't be undone. I have to say that the next time I travel I will NOT be staying with LaQuinta. The room was just that - a room. Uncomfortable sofa, tv that didn't work, hair all over the room, ants in the bathroom. No drawers whatsoever for clothes, 2 hangers in the closet. Thin bedding and no extra blankets. The heat barely worked - the thermostat didn't work well so the heat was either on or off. Others in ou... read more
Business response:
Dear MARY, Thank you for taking the time to share your experience. We appreciate your note about the location and sincerely apologize for the cleanliness, comfort, and maintenance issues you encountered. This is not the level of quality we aim to provide. Your detailed feedback is important and will be used to address these concerns and improve future guest stays. Sincerely, Hotel Manager
Disappointing First when i came down to get more towels, the receptionist was on her phone hiding behind the cubicle and had to get her attention 3 times and then when it was time for me to checkout, she wasnt at the desk, i had to go knock on the office door and still didnt get any kind of greeting from her. She was also not dressed properly, she had a hoodie on with some slides on and no name tag. She was very unprofessional and she told me her name was tianna, not sure how she spells. Oh and we had no heat coming out of o... read more
Business response:
Dear Marcus, Thank you for sharing your detailed experience We are glad you enjoyed the breakfast location and helpful check in service We appreciate your patience with the concerns mentioned as they highlight areas needing attention Your feedback is valuable and supports our efforts to improve service standards comfort and professionalism for a better guest experience overall Sincerely, Hotel Manager
I think that was my first and last stay in that hotel. It was very dirty hallways, rooms. Staff was supportive and helpful
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that our staff was supportive and helpful during your stay, as guest service is very important to us. At the same time, we sincerely regret your disappointment regarding the cleanliness of the hallways and rooms. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and management teams for immediate attention and improvement. Sincerely, Hotel Manager
Fair
Poca atención, mal olor Huele a perro, todo el tiempo huele a hierba, hay perros ladrando, los recepcionistas no te atienden, lo pasan el reporte de limpiar cuartos y no devolvieron un cojín olvidado Cama
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear about the odors, noise, lack of reception assistance, and the forgotten item that was not returned. Your feedback has been shared with our management and housekeeping teams to address these problems immediately. We regret the inconvenience caused and hope to have the opportunity to provide a better experience in the future. Sincerely, Amy Dalton General Manager
Poor
Bad Bed bugs I threw away all the clothing I brought with me Nothing
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered with bed bugs. This is not the standard we uphold, and we take such reports very seriously. We regret the inconvenience caused and appreciate your feedback as we work to prevent such issues in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin North - Round Rock
How is La Quinta Inn & Suites Austin North - Round Rock rated?
La Quinta Inn & Suites Austin North - Round Rock has a 3.2 star rating with 3,789 reviews.
When is La Quinta Inn & Suites Austin North - Round Rock open?
La Quinta Inn & Suites Austin North - Round Rock is closed now. It will open at 12:00 p.m.