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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Poorly maintained room and unfriendly staff. Room was dirty and poorly maintained. The floor had soft spots in it and we felt like we could fall through to the room below. The TV was small and the wood on the tv stand was rotting. The pillows are TINY. The lady who checked us in was unfriendly.
Business response:
Hi Lauren, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sucked Rude disrespectful people The bathroom
Business response:
Hello, Thank you for sharing your feedback. We apologize for the inappropriate behavior shown by our staff and due to the cleanliness issues. We are actively investigating your feedback. We hope you will give us another chance to exceed your expectations in the future.
Fair
It was ok. Uncomfortable bed, a/c did not cool the room, very hot in there. I never ate your breakfast, but it was quiet there, that’s w hat I liked.
Business response:
Hello, I appreciate the time taken to write about your recent experience with us and am glad to know you liked our location and friendly staff. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to see you again soon and to impress you with our continuous improvements.We hope to see you again shortly!
Disappointing The receptionist was very very rude i did not appreciate how rude she was. I felt as tho she was judgemental and a bit racist for that matter . I liked that the room was cool.
Business response:
Hi Adriana, Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We believe in ethics and equality as an organization, and we never want our guests to feel discriminated against. We will investigate this issue and will take the required measures. We hope to serve you better next time.
Don't Stay Here Read above Did not get an ADA room or even a room near the lobby or elevators as requested. But was offered a room in line with what I requested for MORE money. Clerk was SLOW and condescending and seemed to not know what she was doing. Room was at the exit, as far down the hall as possible, and next to maintenance. Compressor left on ran every 15 minutes all night long. VERY HARD bed and pillows had regular lumps and hard lumps and woke with neck pain.
Business response:
Hi Jessie, Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide. This is certainly not taken lightly and has been forwarded to the team for improvements to prevent the future occurrence of such events. We hope to provide you with a flawless experience in the future!
Fair
Bad Dirty
Business response:
Hi Linda, Thank you for the feedback on your recent stay with us. We are sorry to hear that you were unhappy with the cleanliness of our property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.