This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Incredibly disappointing. Room was not clean. Something red on the alarm clock. Wouldn't touch it. Dresser looked like a dog ate half of it It honestly looked like it was in the middle of a renovation but they just stopped. New paint all over the AC unit. Whoever hired that painter needs their job evaluated. . Close to my destination
Business response:
Hi Olney, We apologize for the disappointment you experienced during your recent stay. We deeply regret any inconvenience caused by the cleanliness issues you encountered in your room, as well as the unappealing condition of the alarm clock and dresser. We understand how these factors would have affected your overall impression of our establishment. Please be assured that we take your feedback seriously, and we will investigate the matter thoroughly to ensure such situations do not occur in the future. Your comments regardin... read more
breakfast was good. room was not in greatest shape. remote was missing, destroyed furniture, room had recently been painted so there was a strong paint odor and mess left behind from painters (debris on bathroom counters) good location, and good breakfast
Business response:
Hi Michael, Our team are glad to hear that you enjoyed our location and breakfast. However, we apologize that your room was not in the best condition during your stay. We take all guest comments seriously and will work to address the issues you mentioned, such as the missing remote, destroyed furniture, and the mess left behind by the painters. We appreciate your patience and hope to have the opportunity to better serve you in the future.
We will no longer stay at la quimta Attitude of front desk. Room was filthy Chairs were disgusting Walls looked liked they had vomit running down behind night tables Ice bucket dirty Toilet backed up twice Location
Business response:
Hi Donald, I am very sorry to hear that your recent stay at our hotel did not meet your expectations. We appreciate your feedback and will address the issues you mentioned with our team to ensure that they do not happen again in the future. We would like to assure you that we take cleanliness and customer service very seriously, and we are committed to providing our guests with a comfortable and enjoyable experience. We hope that you will give us another chance to serve you in the future.
Disappointed in Quality vs Price old building, shower would not turn off, TV satalite service difficult to scroll through, vending machine’s old, won’t take cards. Overall, price high for area. Disappointed, won’t stay there again. location
Business response:
Hi Debra, Pleased to know that you liked our convenient location. However, we are sorry to hear about your disappointing experience during your recent stay at our property. We apologize for the issues you faced with the shower and satellite TV, as well as the inconvenience of the outdated vending machine. Our team strives to provide a comfortable and enjoyable stay for all guests, and we regret that we fell short of your expectations. We appreciate your feedback and will use it to improve our services and facilities for futu... read more
Last Time I had a roach in the bathroom and the front desk person argue me up and down saying I didn't have money on my card my total was $280 they took have of my money put it on hold then took the rest and overcharge me. it's by food places
Business response:
Hi Tiffany, We sincerely apologize for your experience at our property regarding these issues. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.
Fair Offering a discount to nurses staying so we can work at the hospital down the street during the ice storm.
Business response:
Hi Zoey, Thank you for staying with us. We regret your inconvenience and highly recommend you reach out to the front desk for any queries regarding discount-related issues. Hope to serve you better in the future.
After me and the maintenance guy put clean sheets on my bed it really was comfortable When I arrived at the hotel the linen on the bed was full of hair. Hmmmm The guy at the front desk was really nice and considerate. Also I meet the maintenance man and he was very helpful.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our friendly staff. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Disappointing
Very Poor Roaches in room, no offer for discount or free stay
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and Cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,293 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open at 12:00 p.m.