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La Quinta Inn & Suites Dallas - Hutchins
- Hospitality
- Hutchins, TX
About this business
Location details
1000 Dowdy Ferry Rd, Hutchins, TX, 75141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No elevator, lost power, but was clean. Power failed, the only elevator died and wasn’t operable, door slammed easy, and poor water pressure. Location was close to my needed destination
Business response:
Thank you for your feedback. I'm sorry for the inconvenience during your stay. The power went out in the area for approximately 15 minutes as well as the elevator. We did work hard to have the elevator situation resolved within a few hours. We do appreciate you sharing your concerns.
did not get to stay had to drive another 18 mins to find a hotel when I arrive with my children at 12am at night the front desk advise they were unable to find any reservation that I book through booking nothing
Business response:
Your feedback is very important to us, and I am saddened to hear of the confusion with the reservation. I understand that we did receive the reservation that you made online from the 3rd part site, but there was an issue with the authorization. Unfortunately, since we were within the 24 hour cancellation period and at full capacity, we could not hold this reservation without a valid payment. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.
Bad Pool and jacuzzi was broke, bathroom was dirty and breakfast was horrible, everything was cold. I will never stay at a laquinta again. The bad thing is I have never had a experience like that. I have two girls who were looking forward to the pool and they could have let me know before hand. I had a wedding to attend and didn't have the time to get another hotel. Like I said I will never book a room with Laquinta again. Nothing much to like except for the woman that brought us a ice bucket to the room
Business response:
Thank you for staying at La Quinta - Hutchins, and for providing such valuable feedback from your visit. We sincerely apologize for the difficulties you experienced; and rest assured, we will take this survey under careful consideration. It's our pleasure to serve, so please never hesitate to let us know what we can do to make your stay more comfortable. We will address your concerns and work on the necessary changes so that we may welcome you again in the future!
Fair At night something stung my legs. And one of the towels was dirty Customer service
Business response:
Thank you for taking the time to share your experience with us. I am saddened to hear of the issues you encountered. I have shared your comments and concerns with the proper staff for corrective actions. We can only hope you will give us another opportunity in the near future.
Bad I didn't like how the pool was so crowded they should allow adults to swim later and give the kiddos a pool curfew
Business response:
Thank you for your feedback. I will share your concerns with management.
Room looked nice but might’ve not been cleaned the correct way. When we got into our room, we thought it was nice and all clean. We weren’t’t there much because we had to get ready and leave for an event so we didn’t really “inspect” it. This morning while getting our things packed to leave, my boyfriend found a used CONDOM in the trash can by the tv. Now it makes us wonder if the room was ever cleaned properly.
Business response:
Thank you for your feedback. We appreciate you sharing these concerns and will address your issues directly with our management and housekeeping teams. Please accept our apologies and we look forward to earning your business on a future visit to the area.
A Rough Stay.. this time Sheets didn't appear to be changed, the remote was under the sheet, towels a few didn't look fresh, I had to sleep with big towels on sheets. It was a rough stay. Customer service, was nice.
Business response:
Thank you for your feedback. Please accept my apologies for the issues you encountered. I will speak with the housekeeping department as well as management to assure this type of thing is corrected. Thank you for bring it to our attention. We hope you will give us another opportunity in the near future.
Fair I didn't like having a room next to the elevator. Very noisy as well as the people above me were stomping. Walls are too thin. The location
Business response:
Thanks for the feedback. We appreciate your comments and will address your issues with our team. Please accept our apologies and we look forward to earning your business on a future visit to the area.
Room for improvement The bed was very uncomfortable. I could feel the springs on my back as tried to go to sleep. I've been mattress shopping before at it reminds me of the cheapest of the cheap on the showroom floor. The coffee cups were just plain styrofoam cups not wrapped with anything. How are we supposed to know if they are clean, un-tampered with cups? It reminded me of an episode of Undercover Boss I once saw and the boss wasn't happy. The location was good for us as it was a good stopping point to get some rest befo... read more
Business response:
Thank you for taking the time to share your experience with us. I am saddened to hear of the issues you encountered. I have shared your comments and concerns with the proper staff for corrective actions. We can only hope you will give us another opportunity in the near future.
Frequently asked questions about La Quinta Inn & Suites Dallas - Hutchins
How is La Quinta Inn & Suites Dallas - Hutchins rated?
La Quinta Inn & Suites Dallas - Hutchins has a 4 star rating with 2,277 reviews.
When is La Quinta Inn & Suites Dallas - Hutchins open?
La Quinta Inn & Suites Dallas - Hutchins is closed now. It will open at 12:00 p.m.