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La Quinta Inn & Suites Dallas - Hutchins
- Hospitality
- Hutchins, TX
About this business
Location details
1000 Dowdy Ferry Rd, Hutchins, TX, 75141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
it was short and simple the breakfast was nothing more than bread and pancakes which sucked shower had terrible water pressure and barely hot water nothing specific
I was not comfortable and it was no one at the desk to assist me when I needed to talk to them The room was not vacuum, and the trashcan was not empty and I feel that they did not make up the bed or put clean linen on the bed. I have to spray it with Lysol. Didn’t eat breakfast.
Business response:
Thank you for your feedback. We appreciate your comments and will address your issues directly with our housekeeping team. We will continuously work to improve our service as to prevent any future issues. Please accept our apologies and we look forward to earning your business on a future visit to the area.
Bad
Poor Sheets could have been changed after previous occupation and the bathrooms cleaned. In this day of Covid, I would think that was just common sense
Business response:
Thank you for your feedback. We appreciate your concerns and will address your issues directly with our housekeeping team. We will continuously work to improve our service as to prevent this type of issue in the future. Please accept our sincere apologies and we look forward to earning your business on a future visit to the area.
Fair
No elevator, lost power, but was clean. Power failed, the only elevator died and wasn’t operable, door slammed easy, and poor water pressure. Location was close to my needed destination
Business response:
Thank you for your feedback. I'm sorry for the inconvenience during your stay. The power went out in the area for approximately 15 minutes as well as the elevator. We did work hard to have the elevator situation resolved within a few hours. We do appreciate you sharing your concerns.
did not get to stay had to drive another 18 mins to find a hotel when I arrive with my children at 12am at night the front desk advise they were unable to find any reservation that I book through booking nothing
Business response:
Your feedback is very important to us, and I am saddened to hear of the confusion with the reservation. I understand that we did receive the reservation that you made online from the 3rd part site, but there was an issue with the authorization. Unfortunately, since we were within the 24 hour cancellation period and at full capacity, we could not hold this reservation without a valid payment. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.
Bad Pool and jacuzzi was broke, bathroom was dirty and breakfast was horrible, everything was cold. I will never stay at a laquinta again. The bad thing is I have never had a experience like that. I have two girls who were looking forward to the pool and they could have let me know before hand. I had a wedding to attend and didn't have the time to get another hotel. Like I said I will never book a room with Laquinta again. Nothing much to like except for the woman that brought us a ice bucket to the room
Business response:
Thank you for staying at La Quinta - Hutchins, and for providing such valuable feedback from your visit. We sincerely apologize for the difficulties you experienced; and rest assured, we will take this survey under careful consideration. It's our pleasure to serve, so please never hesitate to let us know what we can do to make your stay more comfortable. We will address your concerns and work on the necessary changes so that we may welcome you again in the future!
Fair At night something stung my legs. And one of the towels was dirty Customer service
Business response:
Thank you for taking the time to share your experience with us. I am saddened to hear of the issues you encountered. I have shared your comments and concerns with the proper staff for corrective actions. We can only hope you will give us another opportunity in the near future.
Frequently asked questions about La Quinta Inn & Suites Dallas - Hutchins
How is La Quinta Inn & Suites Dallas - Hutchins rated?
La Quinta Inn & Suites Dallas - Hutchins has a 4 star rating with 2,318 reviews.
When is La Quinta Inn & Suites Dallas - Hutchins open?
La Quinta Inn & Suites Dallas - Hutchins is closed now. It will open at 12:00 p.m.