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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will never stay here again and I would not recommend my friends and family to stay here. The staff was not very friendly. Every time I left and came back I had to get the key fixed cause it wouldn’t work and the staff never apologized for the inconvenience. They acted like it was an inconvenience for them to fix the key card. The air conditioner was so noisy I had to fall asleep with my AirPods on. I liked the location
Business response:
Hello Mario, thank you for your feedback. We do appreciate it. I am so sorry your stay was not a pleasant one. I will be speaking with my front desk staff and addressing this matter as well as maintenance for the air conditioner issue to fix these issues. I do wish you well and hope your next hotel experience is a much enjoyable one. Have a good day.
Great staff, and pool! Everything else Bugs on ceiling, the air conditioners in room were both very loud and squeaky, ice maker in hallway ran all night and was EXTREMELY loud and leaked water all over the floor every morning. Elevator only worked some of the time, and the hot tub was out of order. Breakfast was barely breakfast attendant took 30 mins to replace the eggs which was the only hot item available. The staff!
Business response:
Hello Nicholas, thank you for your feedback. It is very important to us. I wish I were successful in reaching out to you yesterday where I could offer to redeem ourselves and leave you with a better impression of our hotel. I am so sorry you had run into all these issues. If you'd like to reach back to the hotel and speak with me I will be more than happy to speak with you to explain why our hot tub and elevator malfunctioned. All else we take full account and have shared with my team. We wish you well and hope your next hot... read more
Fair The man at the front desk was very nonchalant. I was offered an early check-in at noon, but no room was ready until almost 3. The pool was dirty. The room looked like it hadn't been dusted in months. I wanted to make coffee the next morning, so I ran water through the coffee pot first but lots of black stuff came pouring out so I didn't make coffee. Worst of all I didn't know that I had to get my own towels in the morning from the front desk. I had to walk to the front dest first thing in the morning before washing my f... read more
Business response:
Hi Carrissia, thank you so much for your feedback. We really appreciate as it will help us identify what we can do to fix issues and prevent them from happening again. I am so sorry you ran into some inconveniences while staying with us. I will definitely share this with my team and we will strive to do much better for our customers and the hotel overall. I hope you have a good day.
It was very mid, was expecting a bit better based on the reviews and rating. Staff was amazing! In my room there were two towels that were dirty, had a stain and one had a hair on the front of it. The soap bottle was empty when I went to use it. The sheet bedding was old and worn with it fraying a ton, I had to sleep on top of the other sheet. The staff was very helpful when trying to get the shuttle pickup from the airport and then to take me to the airport as well.
Fair
No shuttle service I was recommended to stay here because they offered airport and interview facilities shuttles. Both untrue, Hotel is only currently offering airport shuttle for members and the front desk had zero idea on the interview facility shuttle. I received a couple emails from the hotel before my stay, you would think that they would mention any changes as big as the shuttles.
Don’t expect a prompt pick up from the airport An actual shuttle to pick us up from the airport would have been nice. Waited for over an hour for a shuttle to come get us and they lied about taking a long time due to traffic. It is close to the airport so that’s convenient. The breakfast spread is nothing fancy but they do have many different options.
Fair Service could have been a lot better Good
Business response:
Thank you for your review. Your feedback is very important to us. We will strive to work harder and doing better for our guests and hotel. Have a good day.
Disappointing The room smelled like vinegar and the air wasn’t working properly No workers were really nice
Business response:
Hello Bethany, thank you for your feedback. I am sorry you had a bad experience while staying with us. I did get the housekeeping staff to check out the situation. Your feedback is really important to us and we will strive to do better for our hotel and especially our customers. Have a good day.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,314 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.