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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I won’t stay here again so that pretty much sums it up. Not as clean , in my opinion , as it shld have been. Overall, just did not like the property. Nothing
Business response:
Hi Barbara, thank you for the review. I’m so sorry that you weren’t happy. We would have loved to hear the feedback while you were at our hotel so we could have correct the issues for you. I will share this feedback with the housekeeping staff, we strive to have a very clean hotel. I’m sorry we dropped the ball.
Bad The water burnt me and my 12 yo son badly after swimming in the pool for about an hour. Never had that happen before and swim a lot. We stayed for 3 nights and just got an additional $250 charged on our card without any notice or reason. Will not be staying at any other la quinta ever again Not bad location
Business response:
Hello, I’m so sorry that you were not happy with your stay. You received a charge due to not registering a pet and causing damage to the room. Our pool company monitors our pool chemicals daily and we had no complaints about the pool from anyone else. I wish you would have spoken about this while you were at our hotel.
Staff busy looking at their phone not looking. Send us to a room that was already occupied Poor staff customer Location
Business response:
Oh, Ms. Renee, I am very sorry about how unhappy you were with your stay. We were very surprised by how poorly you treated our staff, but we never want anyone to not be satisfied with their stay at our hotel. I will make sure to share your comments with our staff members so we can improve.
If you need a room and have no choice Dirty facility all around, broken items , breakfast would have made you sick. Location
Business response:
Thank you for the review, Kimberly. I am so sorry that you were not happy with your stay at our hotel. I will share your feedback with the staff so we can improve our service.
Toilet was nasty with pee stains at base. Ceiling patches and stains. Property is starting to show age been staying at this location for years for business. Not sure if it’s changed ownership but definitely going down hill. Location only.
Business response:
Hi Richard, thank you so much for the review, I am very sorry that you were unhappy with your stay. We definitely do not want anyone to leave unhappy. I will share this feedback with our team, so we can improve our service.
Disappointing
Bad Did not return my deposit!
Business response:
Hello and thank you for the review. I’m sorry that you are unhappy with your stay. The pending deposit was returned as soon as you checked out. Please contact your bank. If you still have trouble give us a call and maybe I can help you with your bank.
Won’t be back. Staff half brain dead, loud noise from people above our room that took forever to resolve, breakfast simple, tv remote wouldn’t work half the time. Bed was comfortable.
Business response:
Hello and thank you for the review. Our staff is not half brain dead and they work very hard. I’m sorry that you weren’t happy. I do hope you have a good holiday.
We have stayed there several times and we’re pleased but this stay was unacceptable. Sheets were rough, mattress very uncomfortable, pillows were lumpy and old, no soap , and there were beer bottle caps on the air conditioner. Location and friendly staff
Business response:
Hello Mary Lou, Thank you for the review, I am so sorry that you were unhappy with your stay. We are waiting for our shipment of soap but we did have body wash in every room, I am terribly sorry about that. I am hoping that we get it today. I wish you would have expressed your concerns with your room while you were here, we would have gladly helped with the issues that you had or moved you into a different room.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,314 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.