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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
ok will not stay here again They said they did not come in to clean the rooms daily because of Covid however our room was not clean hair on the bathroom door and floor ran out of toilet paper and Kleenex and they would not give out extra towels.The staff and management act bothered by you if you ask them for or to do something. The hotel was in a good location
Business response:
Hello, thank you for the review. I’m sorry you were not happy. We have had almost half of our staff out because of Covid and are trying hard to get back to normal. Management is for sure not brother by helping guests, but I’ve had Covid and just returned to work today after being very sick and I’m the manager. We are all just trying to do our best right now. We have toilet paper, we did not run out, but we did run out of Kleenex and are waiting for our shipment, which hopefully gets here tomorrow. Please let me know your nam... read more
Needs work Molded bath tub and no fan in bathroom no air freshener Convenience of shuttle to airport
Business response:
Thank you for the review, we apologize that you were not 100% happy with your stay. Have a great year!
Fair
Bad
Hotel is not maintained with a General Manager that needs to be tought customer service. I will be posting pictures and giving the Hotel a very poor rating on every site that I can. The bathtubs were rusted with mold in both the 1st and 2nd rooms I was given. When I tried to get a refund and leave I was told I could not get a refund for the first night by the GM. The Lady at the front desk had to convey all the information from the GM to me. I could not get the GM to talk to me. I was told she would call me but never did.. V... read more
Business response:
Hello Jeff, Thank you for taking the time to leave us a review. I’m sorry you were not happy but we did try everything to make sure you were happy. You did not find mold in either room, yes there was rust in the bathtub in the first room you were assigned but we moved you immediately, you were then upset because you had to control the AC on the AC in the room instead of the wall thermostat, which will be fixed as soon as all of the back ordered supplies come in. You were unhappy and very ugly to Kim at the front desk. She ca... read more
I have stayed here before, no problem, you have great staff but this was below average for my family our air did not work properly. There were some inappropriately dressed guests going to a party and I had 3 granddaughters who saw them. Friday night my hall and room smelled strongly like marijuana and again, I was embarrassed for my young granddaughters and a bit nauseous. good
Business response:
Thank you for the review, we do try to make sure that guests are dressed appropriately but we cannot control everyone. We did not get a complaint about AC not working, we would have taken care of it immediately.
Bad Our booking couldn't be found after spending 30 mins waiting with a front desk employee who didn't have any idea what he was doing , luckily we were still able to get a room ,did I mention it was 130 am ,we were ready to go to bed ! We walked in the room ,there was a roach on the furniture , this place was terrible !!! Location is only good thing I can say ,but there are a dozen places nearby that I will go to nxt time
Business response:
Hi and thank you for the review, I am sorry that you did not enjoy your stay with us but after reviewing your reservations and the camera footage, I did notice some of the information in your review is incorrect. We do not have any men working our front desk, so I am not sure where that information came from. You made your reservation on a 3rd party booking site the second before you walked into our building and you were very rude to the Ms. Kim at the front desk when you checked in, she tried her best to be able to find you... read more
Poor The counter person McKenzie was rude not informative enough, chase me and told me at loud that I needed to pay for my drink but she was not at the counter I was embarrassed. Yet the next day all the girls where great thr lady the set up the breakfast was fabulous, I think you should consider replacing McKenzie. The hallway had a really bad smell.. Tha breakfast was very nice.
Business response:
Thank you for the review, I am aware that Makinzie had to say out loud "are you going to pay for your drink", but she was right there working and you did not stop to pay for your drink and did not even come back to the desk after she asked, maybe there was some confusion on her part. I did watch the cameras, so I could see what happened. I am very sorry that she seemed rude about it. We do not want anyone to leave our hotel unhappy. I am very happy that everyone else was great. I will speak to Makinzie and make sure that she... read more
Nice hotel, watch for the local dirtbags who steal from cars in the parking lot. Parking lot security/cameras/ lights. My truck was broken into on Saturday night within view of the hotel front doors. Made for a pretty expensive stay overall. Lots of good things about this hotel! Clean, new, etc. Nice staff, good shuttle service, close to restaurants etc.
Business response:
Hi Alex, Thank you for the review. I am sorry to hear about your truck being broken into. Our parking lot lights are very bright and we have cameras all around the parking lot. Did you let the front desk know. We would file a police report and review the camera footage. Please call the hotel and speak with April, let her know the police report number and she will call and make sure they get any footage we have.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,155 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open at 12:00 p.m.