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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
HORRIBLE What did I like...NOTHING. In fact after my awful experience of being left in the cold at DWF waiting for Hotel shuttle for over 3hrs I finally end up at the hotel late in the night and got a room with the toilet making noise from the water tank throughout the night. When I spoke with manager about the poor service she could only tell me that passengers have to wait that long for shuttle...so be it, talk about POOR customer service. Besides Lisa at front Desk and driver who apologized, I don't think anyone CARED. Th... read more
Business response:
Hello Mr. Adjei, Thank you for the review of our hotel, I am sorry that you were unhappy, but like I tried to tell you on the phone, I cannot give you a full refund because you had to wait on the shuttle, during a time when hundreds of passengers were stranded due to weather. Our shuttle was picking up people constantly at the airport. We apologize that your flight was canceled but we tried our best to get everyone picked up in a timely manner. We were able to pick you up inside of 1 hour after calling. I hope you have a goo... read more
Fair More comfortable pillows/mattress
Business response:
Thank you for the review of our hotel. I apologize that you were not 100% happy with your stay. We strive to make sure every guest is happy while at our hotel. I hope you give us another chance in the future.
Disappointing, the constant ringing of the front desk phone, the stay was unenjoyable The phone at the lobby desk was constantly ringing. I could hear in my room. Very annoying. The breakfast and coffee were good
Business response:
Thank you for taking the time to review our hotel. I am very sorry that you were not 100% happy. We strive to make sure every guest is happy while they are staying at our hotel.
Fair
Fair I stayed for two nights and the first night I'm getting no rest how people were upstairs making a lot of noise they moved me around but still couldn't get no rest the first night I wish I was compensated for that but oh well I like the service the people and the establishment
Business response:
Thank you for taking the time to review our hotel. I am very sorry that you were not 100% happy. We strive to make sure every guest is happy while they are staying at our hotel.
Disappointing
Too loud, no sleep, and management did nothing. 4 hour long loud disturbance that involved profanity was not dealt with in a way that stopped it. Management was not willing to do anything except move our room in the middle of the night. The location was great and it was clean.
Business response:
Hello Mr. Owens, Thank you for the review of our hotel. You actually didn’t get to speak with management yet because you didn’t complain until this morning, and I am off work today, even though you were told that I would give you a call first thing in the morning, you were not happy with that. We are short staffed, so I have worked over 130 hours that last two weeks, I am taking a much needed one day off and I will give you a call in the morning. Thank you!
Fair Hot tub was broken, heat was broke and when i called about it no one came to look at it. Same thing on breakfast evrey day. Price good. Location close to dallas.
Business response:
Hello Laura, thank you for taking the time to review our hotel! We do have a nice hot breakfast, I hope you got to take full advantage if it. I’m so sorry about the hot tub, our pool company is supposed to be out this next week and get it going again. Have a great day!
Fair Staff rude/standoffish, mainly one works breakfast area Lamp shade in bedroom broken Huge crack/gap in room door Needs up grade Lighting in room is horrible
Business response:
Thank you for reviewing our hotel! I am so sorry that you encountered someone rude during you stay, we will definitely address this with our staff. We hope you come back to stay with us again.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,155 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.