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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Worst hotel experience of my life. Everything. Our room was supposed to have two queen bedrooms instead we got a king suite. The couch had a pull out bed so we were going to make it work, but the pull out bed was broken. We pulled the sheets off the available king bed to check and there were pizza crumbs everywhere. There was pepperoni all over the room too that my dog went around eating. We went to the front desk to ask if we got the wrong room and before explaining there was an error in the booking she rudely told us she c... read more
Business response:
Hello Anthony and thank you for the review. I’m sorry that you weren’t happy with your stay at our hotel. That is not the outcome we want you to have while staying at our hotel. I will share your feedback with the staff so we can improve our service.
Walked into our room after checking in and there was a roach on the bed. Roaches on our bed and in the bathroom. I was so grossed out that I couldn’t sleep! It was convenient
Business response:
Hello and thank you for the review, I am sorry that you were not happy with your stay. I do wish you would have let us know at the hotel that you experienced an issue with your stay. Unfortunately, I do not know which room you stayed in but I can tell you that we do have Ecolab Pest Control come to the hotel twice a month to spray for pests.
Fair Only booked this specific hotel for the hot tub but it was closed. Friendly staff, convenient location
Business response:
Thank you for the review, we are currently waiting for our spa to be repaired. I am sorry for the inconvenience this may have caused.
Disappointing Das Hotel ist etwas in die Jahre gekommen. Die Hausdame hat wohl schon länger frei, den es gab runde Ecken. Mein Sohn musste mitten in der Nacht umziehen. Nachdem er mehrere 6 Beinige Besucher hatte. Ich war schon oft in dieser Hotel kette aber sowas habe ich noch nicht erlebt. Also top Lage. Gegenüber direkt ein Steakhaus optimal zum Flughafen und zum Auto abgeben. Nettes Personal sehr bemüht,freundlich top.
Business response:
Thank you for the review, I am very sorry that you were unhappy with your stay.
Bad The property itself was alright but the people in the room above us were stopping around until 1:30 am and we were not able to go to sleep until they finally went to bed.
Business response:
Thank you for the review, I am sorry that you were not happy. Next time please call the front desk so we can address the issue with the room above you and take care of the problem.
Horrible staff and horrible stay room was hot no air conditioner room was not clean The staff was rude They put us in a room wiry no air conditioner it was broken and the room was so hot
Business response:
Thank you for your review, I am sorry that you were not happy with your stay at our hotel. Your room had a perfectly working AC unit, and after you called down we went up to make sure that it was working.
Disappointing The communication with the shuttle was very difficult. We had to wait soooo long while it was very late in the evening. In that time we saw 3 different shuttles from the same hotel and other people arround us were picked up sooner. After a while we just took a taxi. It was close to the airport
Bad Malísimo hotel me robaron el moflex de mi carro a ellos no les importa no se acen responsables de nada el hotel sucio la que sirve el desayuno con una actitud horrible no vuelvo a utilizar esos hoteles
Business response:
Hello, and thank you for the review. I am sorry but we did not steal anything from your car. Nor was anything reported about being stolen. Did you call the Bedford Police Department or let us know at the hotel?
Never again Our microwave, in the room, was dead. I called the desk. Maintenance guy not there so nothing they could do. I took the non functional microwave downstairs and took the one from the kitchen. We actually needed a unit in the room. The gal at the desk eventually came to pick it up. When i asked about compensation she said the manager, whom i asked to see, but was not on site, would never do a compensation. I was told come downstairs to use the microwave, if i needed it.
Business response:
Thank you for the review, I am very sorry that you were unhappy with your stay.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,314 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.