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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Customer service means everything make your guest feel welcomed. Booked king arrived did not have room put in room 115 next to elevator motor no guest should have to stay in this room to hear such a noise was told to come next morning to change rooms came to late asked to come to next morning put in 309 with pet advised could not be there etc. Only thing that I like was the housekeeping staff would greet me in mornings other than that I’ve stayed in many hotels this is first one I ever had to leave such a review.
Business response:
Thank you Thomas, for the review. We are very sorry that you were not happy with your stay. You booked the reservation for the night of April 8th but came to the hotel on April 7th. We checked you into a room that we had available since you did not have a reservation for April 7th, the only room we had available at the time was a room with two queen beds, you were not even charged for the night of April 7th, as a courtesy for us having to make you move rooms.
Poor My daughter got 15 or so bites on her upper torso. No one else did. The hot tub did not work. If something is listed as having ,it needs to be working in proper order. Breakfast was good.
Business response:
Thank you for the review. The hot tub works just fine, the on and off switch to the jets is on the wall, the front desk would have loved the opportunity to help you if you would have asked for help.
Disappointing pool was gross and they had it open, also the hot tub was black how is that even possible for someone to allow ppl inside staff was friendly
Business response:
Thank you for the review, I am sorry that you were not happy. Our hot tub is not black, a pool company comes three times a week to clean our pool and hot tub, and they were actually here the day you checked in.
will probably not be back anymore. smelled like wet dog, obvious flooding and the hallways smelled like marijuana. the staff is always nice and the price is decent.
Business response:
Hello and thank you for the review, although I am confused about the mention of flooding, we have not had a flood in our hotel or in this area. We did encounter someone smoking marijuana in their hotel room and they were removed from our property. We do have rules about smoking and enforce them whenever someone breaks the rules. I am sorry that you were not happy with your stay at our hotel. I will share your feedback with the staff so we can continue to have better service.
Not good. AC unit was so loud that it woke us up every time it turned on. Floor we were on had an odor. Toilet got stopped up and when I asked the desk for a plunger they didn’t have one. I was told they would let me know when they found one. never got a call so 5 hours later at 3:30am I called the desk and asked for a room key to an empty room on the floor so we could use a toilet. Location and price
Business response:
Thank you so much for the review and letting me know what happened while you stayed at our hotel. This is not ok and I am so sorry that you had that problem with your toilet. I did give you a discount for the trouble that you experienced in that room. Please accept my apologies for not taking care of the problem that night.
Disappointing No hot water
Business response:
HI Molly, Thank you for the review, we did have an issue with one of our water heaters going down this weekend, we are so sorry about that. Anyone that had an issue with hot water was given a discount! So be looking for a credit to the card you used to stay with us!
Not a pleasant stay. The room was dirty. There was, what I assume dog food (kibbles) on the floor. The bathroom had hairs on the toilet. It was extremely cold. When I asked for someone to come take a look, I was told they would but never showed. The front desk and reservation employee on the phone were also not very knowledgeable, while trying to book my reservation over the phone I asked if I could book the park and fly. I was told to schedule that with the front desk and book at booking.com because they can't match the pri... read more
Business response:
Hello and thank you for the review Katherine, I am very sorry that you did not enjoy your stay with us. Unfortunately, you cannot book a package for parksleefly through booking.com, and this is why the booking.com agent did not know what you were speaking about, and the reason why the front desk agent thought you were just referring to overnight parking, which is free. I am glad we were able to work out the parking for you and get you to the airport in a timely manner. I will share your feedback with the staff so we can impr... read more
Disappointing The ac was loud and very noisy Was very hard to sleep Kept waking up.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,314 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.