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La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
- Hospitality
- Fort Worth, TX
About this business
Location details
3346 Forest Hill Cir, Fort Worth, TX, 76140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
When we arrived the room we were given have not even been cleaned. The person did move us however to another room and was very professional he was the staff on third shift. However they did not let us know if there was a soccer team staying there the children were younger and we were rowdy they were screaming and hollering up and down all the hallways and when we complained they said well it’s a soccer team as if that was good enough they should not have allowed them to run all over the place screaming hollering and being ex... read more
The price for our stay. We had car trouble and stopped at several hotels but they were booked. Ended up going to this hotel but they wouldn’t accept the Expedia price unless I booked it through Expedia. My family was waiting for quite a while in a courtesy van with all our luggage and a five year old.
The staff was very friendly. But did not make up for terrible condition of the hotel. Really disappointed in La Quinta. They used to be so good.
The bathroom door was very hard to close.There was no ironing board in our room.The phone wasn’t working at all.
I needed to cancel one night if my reservation because if the weather canceling a soccer tournament., they wouldn’t. I paid in full on Expedia., the front desk charged $261.10 so now making sure it does not go in. They made a mistake but how do you make that big of a mistake. Room had a fresh coat of paint., wasn’t sure if we could last. Bed was comfy or we were just really exhausted and pool was nice.
Business response:
I am sorry to hear that you could not cancel your prepaid reservation, unfortunately that is one of the risks that are taken with pre-paid 3rd party reservations. If you have any trouble with being charged the wrong amount please give us a call. We will make sure to get everything corrected for you. This is not what we want you to remember us by and hope that we can have the chance to show you a different experience in the future.
Lack of communication between staff. Loud construction on the second floor. Two dogs were barking on the second floor for about half an hour. Upon check out staff had no record of my stay in a room, although I had pre paid for a room in advance online; and the previous staff had no issue with my check-in. Yet another staff insisted that somehow there was no record of my stay in their system.
Business response:
We are sorry that your stay need not meet your expectations. We look forward to showing you we are working hard to meet them in the future.
Terrible hotel. Under construction. No internet. Check In was delayed.
Frequently asked questions about La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
How is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX rated?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX has a 3.7 star rating with 2,108 reviews.
When is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX open?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX is closed now. It will open at 12:00 p.m.