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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
My husband and I stayed at this hotel for the first (and last) time while visiting family nearby. The room APPEARED clean, but it smelled awful of mildew and possibly mold. The smell hit us as soon as we walked in the door: humid, moldy mildew. Unfortunately, we were too exhausted to look elsewhere, and the 2 hotels that we usually book were sold out. Additionally, the "breakfast" the next morning was also disappointing. The coffee was barely lukewarm, there was no creamer (not even in the kitchen when I tracked down staff t... read more
Business response:
Dear Christina, Thank you for taking the time to share your experience with us. I sincerely apologize for the unpleasant odor in your room and the issues with cleanliness and breakfast during your stay. This is not the standard we strive for, and I appreciate your feedback as it helps us improve. We are in the process of renovating the hotel and we have improved our breakfast selections. I also want to let you know that we are under new management and have many improvement projects. I'm glad to hear that Gail provided you wi... read more
No phone for two days and toilet plugged for two days. Finally at 1030 at night got upgraded to a spa room. Spa did not work. What a way to dicourage return customers.
Business response:
Dear JB, Thank you for your feedback. We're sorry to hear about your experience with the toilet, phone, spa, and the late response from our team. We take these concerns seriously and will address them with our team to ensure improvements. Your comfort is important to us, and we hope you'll consider staying with us again for a better experience.
Business response:
Thank you for taking the time to share your feedback. I am genuinely sorry that your experience did not meet your expectations. Your comfort and satisfaction are essential to us, and we take your comments seriously.Could you please provide more details about the issues you encountered? This will help us address the specific problems and make the necessary improvements. In the meantime, I’d like to assure you that we are actively reviewing our procedures and facilities to enhance the quality of our service.We hope you’ll cons... read more
Bed was stained, springs coming out of the bed, very humid in the room and no breakfast as advertised
Hotel advertises breakfast which was not available. Hot tub is broke-water is ice cold. We also had an unauthorized charge of $235 on top of our original room charge which was $185. No solution to this as of yet. Every excuse was “because of the hurricane” which happened 2 weeks ago-even the unauthorized charge was blamed on the hurricane. I have a gut feeling they are taking full advantage of fema people & not providing services that they advertise for. We have stayed here numerous times & cannot recommend at this time.
Business response:
Dear Paige,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered, and I appreciate your loyalty as a returning guest.I’m very sorry to hear that the breakfast service was unavailable during your visit. We strive to provide our guests with the amenities we advertise, and I regret that we fell short in this instance. Additionally, I understand your frustration regarding the hot tub and the unauthorized charge. Please know that we take these... read more
Bright white lights all over, cold tiny lobby with tile floors, bar area closed all weekend, hosting a very large very loud grad party in that area, gave away our suit that we had already paid for, room was run down and beat up, cold tile floors, 3 pillows on each bed, 1 towel in the bathroom, power went out several times. Do yourself a favor and do not stay here! The courtyard a half mile away is WAY WAY nicer!
No vayan
El baño con cucarachas. Pedimos toallas y querían que nosotros bajáramos por ellas. El peor desayuno que hemos probado en un hotel!!!! Muy mal todo
Business response:
Dear Monica,Thank you for the feedback. We are sorry to hear about the issues you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and we apologize for any falling short in this instance.We will address the cleanliness concerns with our housekeeping team immediately. We appreciate you bringing these matters to our attention and hope you will give us another opportunity to provide you with a better experience.Sincerely,
No hacen los cuartos, hay cucarachas, el aire acondicionado suena fuera de lo normal todo el tiempo, mi reservación se la habían dado a otra persona y el desayuno incluido lo peor ! Nunca se queden ahí !
Business response:
Dear Alejandra,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experience during your stay. This is not the standard we strive to uphold and we are taking your comments seriously.We regret to hear about the cleanliness and maintenance problems you encountered, including the state of the room and the air conditioning unit.Your concerns about cockroaches are particularly addressing this with our pest control service.Please know that we are taking steps to ensure these issues do not recur.... read more
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,649 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.