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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This hotel is the absolute worst, the hotel manager stood in front of me and tried to help while going in the back on the phone refusing any help to fix a simple mistake. Would not recommend to anyone!!!!!
Business response:
Dear Shelly, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and regret that we did not meet your expectations. Our goal is always to provide excellent service, and I apologize if you felt unheard or that your concerns were not properly addressed. We take all feedback seriously and would love the opportunity to learn more about what happened so we can make things right. Please feel free to reach out to me directly at [your contact information], and I’d be happy to discuss y... read more
I had a dead spider by my bed and the pool windows were pretty dirty.
Business response:
Dear Lauranette, Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and I regret that we did not meet our usual high standards in your room and at the pool area. Please know that we are addressing these concerns with our housekeeping and maintenance teams to ensure a better experience for all our guests.We truly value your input and would love the opportunity to welcome you back for a much-improved stay. If there's anything we can ... read more
I had a medical emergency and never could get a hold of Expedia cancelations.There was a on line feature.. that told me that I wouldn't 't get any money back and said " if I wanted to cancel , press something and when I did it didn't accept it. I did call the hotel......who was very understanding ..to let them know we would not be there. I guess I will just work thru the hotel. Expedia did nothing....Very disappointed...
It is very hard to sleep due to the closeness of the freeway and the constant traffic!
Air port and traffic noise all night long
Alittle musty It was a good place, my wife didnt like a very lighy Smell like humidity, musty other then that it was good
The manager Oscar is terrible with customer service. Gale will pick with you based on the color of your skin. Dey was excellent!
Business response:
Dear DeAndrea, Thank you for sharing your feedback regarding your recent stay. We take all concerns seriously and want to address the issues you've raised.First and foremost, we regret that your experience with our management was not up to your expectations. Our team strives to create a welcoming environment for all guests. Gail has been a valued member of our staff for over 25 years, and she has consistently demonstrated fairness and respect to all guests, regardless of background. We are proud of her dedication to our comm... read more
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,649 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.