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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
We’re sorry to hear that your experience did not meet your expectations. We always strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short during your visit. Your feedback is important to us, and we’ll be reviewing your comments with our team to ensure we make improvements moving forward. Thank you for taking the time to share your thoughts — we hope you’ll consider giving us another opportunity in the future.
Roach Motel Second time trying to stay at this hotel, and will NEVER stay here again. I requested the dark side of the hotel and didn't get it. As soon as we walked into our room (230) we were greeted with 2 dead roaches and a nasty moldy smell. The AC had one speed. The LIVE roaches running around when we woke up got us the hell out of there fast. Not enough blankets for the bed, and had to ask for more. Lazy housekeeping won't clean rooms till you leave and don't speak a word of English. People leave their trash in the hal... read more
No towels & rooms were full Of roaches
ROACH INFESTATION!!
We checked into a non-smoking room that reeked of marijuana, this smell was so strong that it made us nauseous. The front desk manager provided an alternative room on a different floor, but the inconvenience of relocating was unreasonable, and the new room was extremely hot.
I think they should check there damages in rooms before booking people in them
Business response:
Thank you for your feedback. We’re very sorry to hear that you experienced an issue with your room. We do have a dedicated maintenance team that checks rooms daily to ensure everything is in proper working order, so we’d really appreciate it if you could let us know what was damaged during your stay. This will help us address the issue promptly and prevent it from happening again. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make things right during a future visit.
Business response:
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations. Your input is very important to us, and we'd love to understand more about what went wrong so we can make things right for future guests.Please feel free to reach out directly if you'd be open to sharing more details. We’re always striving to improve, and your insights help us do that.
Need to get it together I have stayed in a lot of La Quinta inn’s and this was the worst. The staff was very friendly and I had no issues with them. I will say they are in the process of a much needed refurnishing but this was the worst one I ever stayed in.
Business response:
Dear Jeff,Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations, especially as a loyal La Quinta guest. We appreciate your kind words about our staff – we’re proud of their friendly and welcoming service.As you noted, we are currently in the process of a much-needed furniture upgrade throughout the property. The furniture you saw in the lobby is part of this transition, and we’re excited to be refreshing our rooms to better serve our guests. We hope you’... read more
Business response:
Roberto, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short in your case. We would love to understand more about what went wrong and how we can improve. Please feel free to share any specific concerns or suggestions—you can reply here or reach out to us directly at [your contact information]. Your insights are invaluable in helping us enhance our s... read more
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,649 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.