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La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional The mattress to the sleeper sofa is old and worn. So much so that my kids awoke with coil marks on their body ( Room 217).
Business response:
Thank you for your great score and feedback. We are happy to know you enjoyed your stay. We do apologize if the sofa bed was not very comfortable. We have recently renovated and one of the last items we are still waiting to be shipped are all new sofa beds. We do hope you return in the future so we can serve you better.
Okay I didn't like the beds..too soft. I didn't like the ac in room wouldn't stay cold enough. I had stains on my comforter and they had to switch it. I felt the standard queen room was a little small. The breakfast was ok..just didn't like the eggs I liked the bathroom
Business response:
Thank you for your feedback. We are happy to know you enjoyed our newly renovated bathrooms. We do apologize if you did not like the Serta pillowtop mattresses. We sincerely apologize for any inconvenience you may have experienced during your stay. We hope to get the chance to serve you better in the future.
Disappointing Everything We left to go to galveston and let our belongings in our room and put do not disturb sign on door and told house cleaning to not enter we didnt need or room clean we come back and everything was gone threw and money was gone and our things were broke. Told front office mnager called us lier hated or stay and filed charges on staff
Business response:
Unfortunately this review could not be further from the truth. Upon this guest checking in he asked the front desk "are your housekeepers white or hispanic?". Which obviously we felt was not called for and disrespectful. The guest left for the day and had a DND sign on his door. Housekeeping did not go in to clean their room. This is reflected by our security video footage, the room assignment mark of lists, the head of housekeeping records, and GM records of room not being cleaned. Upon returning guest immediately went to f... read more
Pleasant Sofa sleeper was horrible, but a staff member brought us a role away bed that was better than the sofa sleeper but had a plastic covered mattress that was noisy. The king bed was so so. The maid service wasn't that great, no maid service at all the first day, we reported it to management and they brought us towels, the second day there was maid service, made the bed, took dirty towels and left clean ones but that was about it, didn't leave any coffee packs or take dirty bed linens. Room was a little dated, tub fauce... read more
Business response:
Thank you for your feedback and comments. We are happy to know you enjoyed our location and proximity to local attractions such as the Kemah Boardwalk and NASA. We do apologize if the sofa bed was not comfortable and are happy we could provide a roll away bed at no charge that met your standards. We did see on your reservation history that you had a DND up until late in the afternoon. When that is up our housekeeping does not go into the room in the morning and will inquire with you later in the afternoon if DND is still up ... read more
Okay
Very Poor The room smelled of mildew...the smell hit me right in the face when I entered. Also, there was black mold on the walls and on the ceiling in the bathroom.
Business response:
This review is from a guest that we had to ask to leave the property after the Seabrook police department had been called due to his abusive and aggressive behaviour towards the front desk staff and the Owner of the hotel. The guest came to the front desk aggressively screaming at our front desk representative in a very intimidating fashion and due to the gentlemen's large stature the representative called the Owner who asked to speak to the guest. The guest stated he saw "mold" in his room but when housekeeping and manageme... read more
Pleasant It wasn’t that clean at all for the value. Rooms smelled like cigarette smoke in non smoking rooms. Convenient
Business response:
Thank you for our feedback. We are happy to hear you enjoyed our location. We do apologize if you had any smell in your room. We encourage guests to report any issues with their stay to the front desk right away so we can fix any problems you may encounter. If we had known we would have changed rooms right away. We thank you for your comments and hope to serve you again in the future.
Okay
Very Poor
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.