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La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I enjoyed staying here when the location was a La Quinta. Ill pay extra to stay some where else! Pool was dirty, the fire alarm going off at 4 am and no excuse why. asked to wear mask when the front counter was not
Business response:
Thank you for your feedback. Unfortunate we did have a guest smoke in their room which set off the fire alarm. We take our non smoking policy seriously and it is very upsetting that as the hotel we are hurt by bad reviews for the actions of a guest that we have no control over. We are a small family owned business and barely survived the difficult COVID times. We will probably receive a few bad reviews bc of the late night fire alarm but hope readers will keep in mind that it is not the hotels fault when a guest breaks the r... read more
Terrible The bathroom toilet didn't flush properly and made a noise all night. Dogs barked all day Hallways smelled lime like marijuana Smoke detectors in room was hanging out ceiling n there was a fire alarm at 230am because of someone smoking in the room Nothing
Business response:
Upon your check out we noticed this review right away. We went straight to your room and there were no smoke detectors in the room hanging and if there had been I assume you would have reported it right away at check in for safety reasons. No report from you at all. We had no complaints during your entire stay and upon entering room we noticed it did smell of smoke. We believe your room is the one that set off the fire alarm and found matches in the room. This caused a huge disruption by having the Fire Dept have to come out... read more
Did not meet online expectations..no Lakeview what so ever. Will not go back. Not waking up to the fire alarm going off at 445 in the morning
Business response:
Thank you for your feedback. Unfortunate we did have a guest smoke in their room which set off the fire alarm. We take our non smoking policy seriously and it is very upsetting that as the hotel we are hurt by bad reviews for the actions of a guest that we have no control over. We are a small family owned business and barely survived the difficult COVID times. We will probably receive a few bad reviews bc of the late night fire alarm but hope readers will keep in mind that it is not the hotels fault when a guest breaks the r... read more
Wouldn't stay here again unless offered a better view and the A/C was working better. Was expecting a view of the water, but instead got a view of a tree. The A/C kept turning off which caused the room to be very hot so had to keep getting up to turn it back on.
Business response:
Thank you for your feedback. We are sorry to hear you had any issues with your AC. If it had been reported to the front desk we could have fixed it right away. Due to the extreme heat at this time many guests are turning the units to such low temps that it is actually freezing the unit out just as it would in someones home. This becomes frustrating for us as well as the guests. We thank you for your business and hope to serve you again in the future.
Great location but unimpressed overall. Rooms are nice in size but the mildewy odor isn't worth it. There was a constant mildew smell throughout the room and hotel in general. Everything in the room felt damp including the floor and bedding. The king bed was not very comfortable. It was extremely soft with very little to no support. The staff was very friendly. The location was great.
Business response:
Thank you for your feedback. We are happy to hear you enjoyed our friendly staff and great location and large rooms. We are sorry if you had any issues with smell. Due to COVID we are doing deep cleans every day and this includes using strong cleaners to ensure safety. We know some people may be more sensitive to these smells. All our beds are new Serta pillow top mattresses as that is what customer demand has shown is wanted. We work hard everyday for our guests and we hope to serve you again in the future.
Just ok Still no receipt of bill. NA
Business response:
Thank you for your feedback. We show in our system a receipt was emailed to you on day of checkout July 27 at 10:42am. Sometimes it will go to junk or spam please check that box. Receipt is sent through booking when you book your reservation through them. If you would like to call us at hotel and give us a direct email we will be happy to send it there also. In the meantime I am resending you another receipt.
Very Poor
Was unable to stay, my room was sold. The lack of communication with staff amongst one another. The way in which staff conduct themselves if they are helping guests. Do not impersonate a position in which is not your job. I can't rate my stay here as a "STAY" . The front desk clerk did not fulfill my booking. She was told to sell my room once midnight approached, even though I had spoken with staff earlier in the day to check me in at 11am because I knew I would be arriving very late (3-4am). They had a lack of communication... read more
Business response:
We find this review completely false. We close our front desk at 11pm on weekdays and at 12am on Wknds. On day of arrival we call all of our guests and confirm their time of arrival and even though front desk hours are listed on all websites we want to make sure guest know if they will be arriving after those times we need to set up a late check in for you which we do every day of the week as many guest do arrive late. We have an Over Night Attendant every night who takes care of our late arrivals as we have already checked ... read more
Disappointing The place smells like weed on the first and second floor it's drug addicts hanging outside It's no breakfast or coffee
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.