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La Quinta Inn & Suites Houston NASA Seabrook
- Hotels
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing People bringing pets that barked all night
Business response:
Thank you for your feedback and we are sorry to hear you didn’t enjoy your stay. We are a Pet Friendly hotel and have strict rules about barking. All pet owners sign a pet policy at check in stating if we receive barking complaints and owner doesn’t address it immediately they will be billed a barking complaint charge. We do wish you had notified front desk so we could have addressed it immediately. We apologize for that disruption and hope to serve you again.
Bad
Small Deluxe 2 Bedroom mis-information We reserved based on the details of the booking information, it showed pictures of a large ample 2 bedroom Deluxe room with a Queen bed and King bed and sofas in both rooms. We got a very small room (Room 300) nothing like the picture and an uncomfortable full bed in one room. The very small king bedroom did not have a sofa. Also the carpet smelled and was still wet and sticky when walking barefoot. The location
Business response:
Thank you for your feedback and we are happy to know you enjoyed the location. We do apologize if you did not enjoy your room. The room you booked was the 2 bedroom suite which rm 300 is a two room suite. We have new Serta pillow top mattresses in all rooms and we do understand some people prefer a firmer bed but we go by what majority of our guest ask for and the hotel standard is pillow top. We do shampoo carpets on a regular basis to keep everything as clean as possible and smelling fresh. It sounds like maintenance did n... read more
Bad Customer service was horrible. Room had really bad smell Good area.
Business response:
This guest did not stay at our hotel or arrive for her reservation. She did not cancel her reservation that evening and we were sold out and could have sold the room to so many guest that were calling and looking for a room. The guest was charged the No Show fee and has left this review in retaliation for being charged. It is very discouraging to our management and staff that reviews can be left in retaliation as we work hard every day and put ourselves out there during these difficult COVID times in order to serve our commu... read more
Bad Non smoking room reeked of smoke, bad customer service, trash can by front door overflowing, not wearing face mask when requiring guests to wear them
Business response:
We thank you for your feedback and are sorry to hear you did not enjoy your stay. We do require our front staff to wear masks per Harris and Galveston Country requirements. We carefully watch cameras to ensure they are always wearing them. We take every precaution daily to ensure a clean comfortable stay. We do wish if you had any issues during your stay you had notified front desk to remedy any problem you found. We hope to serve you again in the future.
Fair
Poor
Bad Got into room and it was wrong booking and I was told I could leave. Bed
Business response:
Unfortunately this is not correct information. Upon your check in we had problems communicating as you appeared very incoherent. You called the front desk a few times after check in and we could not understand what you were saying as your speech was very slurred. We sent the Manager to your room to speak to you and find out if there was something we could help you with and you slammed the door in his face. We couldn’t honestly understand what was happening. We did give you the room you paid for and we do hope all is well as ... read more
terrible these ppl charged us $150 pet charge for NOTHING, my animals stayed in their kennels the entire time! the place is a fraud, dont bring your pets here!!!!!!!!! what a way to ruin our anniversary!!!!!!!!!! nothing
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,449 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.