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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor The room smelled of mildew...the smell hit me right in the face when I entered. Also, there was black mold on the walls and on the ceiling in the bathroom.
Business response:
This review is from a guest that we had to ask to leave the property after the Seabrook police department had been called due to his abusive and aggressive behaviour towards the front desk staff and the Owner of the hotel. The guest came to the front desk aggressively screaming at our front desk representative in a very intimidating fashion and due to the gentlemen's large stature the representative called the Owner who asked to speak to the guest. The guest stated he saw "mold" in his room but when housekeeping and manageme... read more
Pleasant It wasn’t that clean at all for the value. Rooms smelled like cigarette smoke in non smoking rooms. Convenient
Business response:
Thank you for our feedback. We are happy to hear you enjoyed our location. We do apologize if you had any smell in your room. We encourage guests to report any issues with their stay to the front desk right away so we can fix any problems you may encounter. If we had known we would have changed rooms right away. We thank you for your comments and hope to serve you again in the future.
Okay
Very Poor
Fair Beat up hotel.. The reservation page included a "view" for the amount. And there was NO VIEW at all. So disappointing! Ice machine was down. Pool was disgusting. Beds were comfy.
Business response:
Thank you for leaving us your feedback We apologize you did not enjoy your stay. We have had no issues with our ice machines. Due to the holidays we have been sold out and due to many guests filling their large ice chests from the ice machines sometimes it will run out and can take over an hour to remake and fill entire ice vending machine again. We do have one located on all 3 floors. Our pool valve did have a leak which was causing the pool to be green. We did address it right away and have it repaired. We apologize for th... read more
Poor The pool was green and found 4 to 5 roaches The owner were nice
Business response:
Thank you for leaving us your feedback. We apologize for any inconvenience with the pool during your stay. Our pool pump broke but we did have it replaced and fixed within 4 hours although it can take up to 24 hrs before water is cleared completely. We take our cleanliness very seriously and spray our hotel monthly. If at any time you had an issue we do wish you had reported it so we could have done whatever was needed to make you comfortable. We do hope we get a chance to serve you again in the future.
Disappointing No wifi front doors broke no ice machine. Got charged for smoking when we did not
Business response:
Thank you for taking the time to leave us your feedback. We do have free WIFI throughout the building and in rooms and there is an ice machine on each of our 3 floors. We did have to shut down lobby front entrance door for about 2 hours one afternoon due to having to replace sensors on sliding door panel. We do apologize if that caused any issues as it is normal maintenance. We do have 4 other side doors easily accessible that you can enter or leave the building with. We are 100% Smoke Free property inside the hotel.
Too much hair in room. Housekeepers should wear hair nets. We had hair under the sheets. We had to switch rooms. Hair under the sheets again. When we got towels from the staff..more hair on the towels. Breakfast
Business response:
Thank you for leaving us your review and we are happy to know you enjoyed our free hot and cold breakfast served each morning. We do apologize for any inconvenience you may have had during your stay. We will be speaking to Housekeeping to make sure your complaints are addressed.
Wont be staying here again The food was cold. And the pool was dirty green and had throw up near patio chairs. Written in scum inside of pool said. Pool is dirty clean pool The room was a good size
Business response:
We are very sorry to hear of any problems you may have experienced during your stay with us. We are happy to know you enjoyed our larger than normal rooms. We do take strict precautions to make sure our facility and pool area remain in top shape and strive for excellent cleanliness. Unfortunately some guests do enjoy their time a little too much in the pool area and we are always willing and ready to fix any problems that a guest may find. We do hope you give a chance to give you serve you again in the future,
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.