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La Quinta Inn & Suites Houston NASA Seabrook
- Hospitality
- Seabrook, TX
About this business
Location details
3636 NASA Road 1, Seabrook, TX, 77586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional There were no Kleenex in restroom. There was no.decaf coffee at breakfast Brand on coffee taste could be better Loved the location Bed was comfortable Quiet
Business response:
Thank you for your excellent score and feedback. We are delighted to know you loved our location and proximity to all local attractions along with our comfortable beds. We do apologize if the kleenex was not in your room as we do provide that in all rooms. We are always happy to bring all guests anything they need if they notify the front desk. We do provide regular and decaf coffee every morning during our complimentary hot and cold breakfast. We do apologize if it was out or in process of remaking. We value your feedback a... read more
Fair The next morning we noticed there were little roaches around the tv and the desk where our bags were. I went to the counter and the lady said she could spray while we were there. I declined because my son has asthma. She said no one ever complained about them and dismissed it. The lady at the check out counter for check in was great. Nice, personable and accommodating. I cannot remember her name(sorry). She gets 5 stars out of 5 though.
Business response:
Thank you for your feedback and we are happy to know our front desk staff did an excellent job checking you in. We do apologize for any inconvenience you experienced during your stay. Upon looking at your room after you informing of us of your problem we did not notice any bugs and did see many crumbled up food particles all over the floor and dresser. We did try to fix your problem and you declined to let us. We also offered to move your room and that was also declined. We did try to fix anything we could but unfortunately ... read more
Pleasant The sofa couch springs poking thru. Pool dirty. Location was good
Business response:
Thank you for your feedback and we are happy to know you enjoyed our proximity to all local attractions. We do apologize if you experienced any issues with the pool. We have it shocked once a week and take great care to always make sure everything is above par for all of our guests. We do hope to serve you again in the future.
Fair Exhaust in the bathroom did not work, even after changing rooms. Liked the staff especially the manager
Business response:
Thank you for your feedback and we are happy to know our staff and manager took great care of you. We apologize if you had any issue with your bathroom exhaust. We did switch rooms for you and did not hear anything afterwards so we assumed all was ok. We do apologize if you had any further problems. We thank you for your business and hope to serve you again in the future.
Exceptional The mattress to the sleeper sofa is old and worn. So much so that my kids awoke with coil marks on their body ( Room 217).
Business response:
Thank you for your great score and feedback. We are happy to know you enjoyed your stay. We do apologize if the sofa bed was not very comfortable. We have recently renovated and one of the last items we are still waiting to be shipped are all new sofa beds. We do hope you return in the future so we can serve you better.
Okay I didn't like the beds..too soft. I didn't like the ac in room wouldn't stay cold enough. I had stains on my comforter and they had to switch it. I felt the standard queen room was a little small. The breakfast was ok..just didn't like the eggs I liked the bathroom
Business response:
Thank you for your feedback. We are happy to know you enjoyed our newly renovated bathrooms. We do apologize if you did not like the Serta pillowtop mattresses. We sincerely apologize for any inconvenience you may have experienced during your stay. We hope to get the chance to serve you better in the future.
Disappointing Everything We left to go to galveston and let our belongings in our room and put do not disturb sign on door and told house cleaning to not enter we didnt need or room clean we come back and everything was gone threw and money was gone and our things were broke. Told front office mnager called us lier hated or stay and filed charges on staff
Business response:
Unfortunately this review could not be further from the truth. Upon this guest checking in he asked the front desk "are your housekeepers white or hispanic?". Which obviously we felt was not called for and disrespectful. The guest left for the day and had a DND sign on his door. Housekeeping did not go in to clean their room. This is reflected by our security video footage, the room assignment mark of lists, the head of housekeeping records, and GM records of room not being cleaned. Upon returning guest immediately went to f... read more
Pleasant Sofa sleeper was horrible, but a staff member brought us a role away bed that was better than the sofa sleeper but had a plastic covered mattress that was noisy. The king bed was so so. The maid service wasn't that great, no maid service at all the first day, we reported it to management and they brought us towels, the second day there was maid service, made the bed, took dirty towels and left clean ones but that was about it, didn't leave any coffee packs or take dirty bed linens. Room was a little dated, tub fauce... read more
Business response:
Thank you for your feedback and comments. We are happy to know you enjoyed our location and proximity to local attractions such as the Kemah Boardwalk and NASA. We do apologize if the sofa bed was not comfortable and are happy we could provide a roll away bed at no charge that met your standards. We did see on your reservation history that you had a DND up until late in the afternoon. When that is up our housekeeping does not go into the room in the morning and will inquire with you later in the afternoon if DND is still up ... read more
Okay
Frequently asked questions about La Quinta Inn & Suites Houston NASA Seabrook
How is La Quinta Inn & Suites Houston NASA Seabrook rated?
La Quinta Inn & Suites Houston NASA Seabrook has a 3.9 star rating with 3,400 reviews.
When is La Quinta Inn & Suites Houston NASA Seabrook open?
La Quinta Inn & Suites Houston NASA Seabrook is closed now. It will open tomorrow at 12:00 p.m.