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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
There was dead bugs in the room and the bathroom wasnt very clean.
Business response:
Dear Rick, We sincerely apologize for the issues you encountered during your stay. What you described is absolutely not acceptable, and we understand how disappointing this must have been. Cleanliness is a top priority, and it’s clear we fell short during your visit. We will address this immediately with our housekeeping team to ensure this doesn’t happen again. We truly appreciate your feedback, and we hope you'll consider giving us another chance to provide a much better experience in the future. Sincerely, Management Team
This was hands down the most disgusting hotel I have ever stayed in. I paid extra for the best suite. There was blood all over the floor and fecal matter on the bathroom walls. There was a large crack in the plastic shower with mold growing everywhere. I booked for two nights, checked in exhausted and packed up my stuff the next morning and just left. The staff was kind, but this level of filth cannot possibly be safe. This hotel shouldn’t book any rooms until these extreme situations are resolved. Absolutely grossed out! Do... read more
Business response:
Dear Molly, We are truly sorry to hear about your experience, and we sincerely apologize for the unacceptable conditions you encountered during your stay. What you described is completely below the standards we aim to maintain, and we understand how distressing this must have been for you. Please know that we take these issues very seriously, and we will be conducting a thorough inspection of the room in question, as well as working with our housekeeping and maintenance teams to address these concerns immediately. Sincerely,... read more
This hotel is dirty and run down. The hallways were disgusting with stains all the way
Business response:
Hello Chaney,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and we appreciate you bringing these concerns to our attention. Your comments will be reviewed with the appropriate departments to ensure we continue to improve the guest experience. We hope you will consider staying with us again in the future to see these enhancements firsthand.
Need to clean restroom. Restroom had mold and cob webs where they don’t clean. Also found dead bugs in restroom. No free breakfast one morning, next morning they shut it down at 9am.
Business response:
Dear Roland,We sincerely apologize for the condition of the restroom during your stay. Cleanliness is a top priority, and what you described falls far short of our standards. We are addressing this with our housekeeping team immediately to ensure a more thorough cleaning process moving forward. We're also sorry for the inconsistency with breakfast. We understand how important it is to start the day with a reliable meal, and we’ll work to improve communication and availability for all guests.Sincerely,Management Team
Business response:
Hello Monica,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to share any specific feedback you may have so we can address it accordingly. We hope to have the opportunity to welcome you back in the future.
Kids loud running in hallway and pool was dirty i was looking forward for a swim pool was not cleaned and just murky water and sand in pool
Business response:
Hi Robert,Thank you for sharing your experience. Maintaining a clean and enjoyable environment for all our guests is a priority. Our team has been made aware of these concerns, and we are taking steps to ensure the pool is properly maintained and that noise levels are monitored more effectively. We appreciate your feedback and hope to provide a better experience in the future!
Business response:
Hi Stefanie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to ... read more
Terrible This place is outdated dirty and damaged by tenents and no repair
Business response:
Hi Robert,Thank you for sharing your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and that you found aspects of our property unsatisfactory. Your comments about the property's condition are taken seriously, and we are currently reviewing our maintenance and cleaning procedures to address these concerns promptly. We are also evaluating areas for updates and improvements to enhance the overall guest experience. We value your input and hope you will give us an... read more
Checking in was great..hot tob was closed.. who real reason i booked the room. The foundation is horrible and the rooms are not so clean nor are they nice. But beds was comfy and clean sheets. Not enough towels but guess use it for what is was booked. Shower and sleep.
Business response:
Hi Monica,Thank you for taking the time to share your experience. We’re glad your check-in process was smooth and you found the bed comfortable with clean sheets. Your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. We are committed to providing a comfortable and welcoming stay, and your comments are invaluable in helping us improve. We hope you’ll consider giving us another opportunity to provide a more enjoyable stay!
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,825 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.