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La Quinta Inn & Suites Las Vegas Summerlin Tech
- Hospitality
- Las Vegas, NV
About this business
Location details
7101 Cascade Valley Ct, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Huge cockroach in bathroom, needed staff to remove from room. staff was very friendly. Staff fairly prompt in taking care of "concerns". No issues with ease of getting full refund.
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Disappointing No respetaron la reserva de los cuartos.
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Very Poor
Disappointing Dirty room, hardly anything to eat at Breakfast
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
You have some basic maintenance work to do at this property. Poor maintenance - ice machine, drinking fountains , men's restaurant in lobby, orange juice machine, no sink stopper in our room, entry doors (no key needed they just opened for anyone), homeless guy came and got breakfast, outside maintenance - trash everywhere, dog poop, trash bins full. Fire alarm went off at 1:30a and we had to evacuate. No one came to check on the guests who evacuated. No one gave give us the all clear to return to our room. Breakfast. Room l... read more
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
I’d rather drive 20mins-1hr to the location I needed to drive to than stay here again. Glass in the floor, random people actively trying to open my the door to my room early in the morning when it was obviously not their room, barking pets room next door which caused allergies It was close to our sporting center
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Staff friendly but rooms need improvement They need to do deep cleaning in the room. Room was advertised with a king bed with pull out couch, enough to sleep 4 adults but the pull out couch was a twin size so 3 people had to sleep on the king bed which was not comfortable. I was charged for 4 adults (even though we had 2 children staying with us). Nice location. Not too far from downtown. Reception staff were very friendly.
Business response:
Thank you for your candid feedback & we are happy to know you enjoyed your stay. However, we are sorry to hear that the hotel was not up to par in the areas mentioned. Please note this information has been passed on to our management staff to ensure improvements are considered and made. We very much appreciated your business and thank you for staying with us. Sincerely, DSegura General Manager
Very Poor I paid advance and when I arrived they charge my debit card twice and know I need to wait 7-10 business days for me to received my money back to my debit card. They only had one toaster for the entire hotel and juice machine was broken.
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Bad Floors and the bathtub were filthy. Upon checking in, it took the whatever her job is at the front desk, it took over 30 minutes to find our pre-registration even with confirmation number. Ridiculous. Had me call booking. com which didn't help, after 8pm... Not much!!! Will never stay at this location again!!!!
Business response:
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
Frequently asked questions about La Quinta Inn & Suites Las Vegas Summerlin Tech
How is La Quinta Inn & Suites Las Vegas Summerlin Tech rated?
La Quinta Inn & Suites Las Vegas Summerlin Tech has a 3.7 star rating with 5,023 reviews.
When is La Quinta Inn & Suites Las Vegas Summerlin Tech open?
La Quinta Inn & Suites Las Vegas Summerlin Tech is closed now. It will open tomorrow at 12:00 p.m.