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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The bed was dirty when we got there. The pool was dirty and unable to swim. The shower had spiders and bugs. The location
Business response:
Dear Geneva, Thank you for your feedback. We are glad to know that you found the location convenient, but we take your comments about cleanliness very seriously. The condition of the bed, pool, and shower you described does not reflect the standards we strive to maintain. Your observations will be addressed with our team to ensure immediate improvements are made. We appreciate you bringing this to our attention and remain committed to creating a cleaner and more comfortable environment for our guests. Sincerely, Hotel Manage... read more
It’s creepy and filthy The room was filthy!! When I told the front desk she told me I could have went up there n made a mess because they have ppl to clean the rooms!! I told her maybe the cleaners over look the blood splatters or ketchup stains on the carpet or all the trash under the a/c or all the white stains on side of the black base board on the bed!! I didn’t touch any thing but the faucet when I was finna wash my hands I notice the lotion or shampoo they have in the bathroom was half full!! I was very disappointed an... read more
Business response:
Dear ShaQuita, Thank you for sharing your detailed feedback. We are glad you found the location convenient, but we understand your deep concerns about the cleanliness of the room and the interaction you described at the front desk. Guest comfort, hygiene, and respectful service are very important to us, and your comments highlight areas where we must improve. Feedback like yours is taken seriously and will be reviewed with the team to ensure more attentive cleaning and better guest care in the future. Sincerely, Hotel Manage... read more
Bad Need to fridge my IV antibiotics and the fridge didn't work. TV was out. Bathtub would not drain and very dirty. Good location
Business response:
Dear Samuel, Thank you for sharing your feedback. We are glad you found the location convenient. Your comments regarding the fridge, TV, and bathtub condition are noted and will be reviewed to improve guest comfort and convenience. Feedback like yours helps guide efforts to ensure a cleaner and more functional experience for future visitors. Sincerely, Hotel Manager
Bad See above They promised us a room on the bottom floor near the exit door, then told us when we got there, they didn't have any on first floor. It was dirty. No regular coffee creamer, only flavored, carpet was nasty. It stunk like nastiness and mildew. One of the worst La Quintas we have stayed at.
Horrible The elevator was broken, I was traveling from 16 hours away, and even though the elevator stopped working the day before I arrived, they notified me of it 30 minutes before my reservation. The location
Don't go to this la Quinta Even it show on site they allow 5 people and we booked for 5 as my transaction can confirm but when I arrived they told me they have only room for 4 people and there's no room in hotel where 5 people can sleep .one of us bad to sleep on floor I liked the price and location was very convenient
Horrible, horrible, horrible!!! This property and the staff is horrendous. Especially, the manager, he has not one ounce of customer service. The room had a nasty smell, there was constant banging on the walls, of which I complained and he did nothing, there is mold in the room and the staff is utter despicable. Nothing
Business response:
Dear Will, We sincerely regret the experience you described and understand your frustration. The concerns regarding cleanliness, disturbances, and lack of support from staff especially management are serious and do not reflect the level of service we aim to provide. Your comments have been escalated for internal review and corrective action. We appreciate you bringing these matters to our attention as we work to improve guest comfort and service standards. Sincerely, Hotel Manager
Probably would t book here again. Sheets had stains on them, there was red hair on the “clean” towels I received and the air conditioner was leaking water making the whole floor wet. It dripped all night until we had to turn it off , and because of that the room was very hot.
Business response:
Dear Brittani, We sincerely regret the issues you encountered with room cleanliness and the air conditioning unit. The condition of the linens and towels, along with the AC leak, falls short of the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction. We appreciate you bringing these concerns to our attention and will use them to improve the quality of our accommodations. Sincerely, Hotel Manager
Save your money and find a different hotel Everything you could possibly think would be broken was broken. The elevator was broken for the first two days we were there. The telephone in the room was broken. The pool was dirty and the pool elevator for the wheelchair was broken and so it just kept swinging around very dangerous if I could give a zero star rating, I absolutely would, but since I can’t. Nothing…
Business response:
Dear Laurinda, We are truly sorry to hear about the condition of the property during your stay. The issues you described with the elevator, room phone, pool, and accessibility equipment are serious and not acceptable. Your experience does not reflect the standards we aim to provide, and your comments are being taken seriously as we work with the team to address each concern. We regret the inconvenience this caused and are committed to making the necessary improvements. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,249 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.