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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very disappointed Fooled with the location and it's not an indication that it's nice.Pets are allowed,the carpet has stains all over maybe from bleach or pee.Nasty place and worn.The rooms are basic,worn and old looking.The toilet was leaking and I stepped into the water with socks.Location is good but hard to find.Hotel is facing backwards. If the so called hotel was 45.00 a night it would be worth it,I paid over 100.00. Location is good.
Business response:
Dear bubbs, We regret the experience you described and have noted the concerns regarding carpet condition, room appearance and the issue with the toilet. Our team will review these points to support planned improvements. We remain committed to providing a more comfortable and reliable stay moving forward. Sincerely, Hotel Manager
Bad
Never again I checked in on a Friday & the elevator wasn’t working, I was placed on the 4th and had to walk the stairs coming & going. On Saturday afternoon, the elevator started working again but had a stringent smell & moved super slow. Front desk were not so friendly, very serious! The toilet in room 1404 was leaking from the bottom. I cleaned it the first time but a puddle appeared again. No blow dryer present either. It was close to where I needed to be.
Bad They stole my money. Housekeeping and the managers.
Business response:
Dear Guest, The manger went and checked the camera and even let you see. The cops were called after the manger had to tell you to call.
Bad They stole my money. Housekeeping and the manager.
Business response:
Dear Guest, The manger went and checked the camera and even let you see. The cops were called after the manger had to tell you to call.
They are thief’s and rude They stole my money. The last day I was there. They watched me for days.
Business response:
Dear Guest, The manger went and checked the camera and even let you see. The cops were called after the manger had to tell you to call.
They were rude , thief’s , and the manger was terrible. They stole my money out of my room Nothing
Business response:
Dear Dzarya, We regret the experience you described and take such concerns seriously. Our management team will review this matter carefully to ensure proper handling and reinforce our commitment to guest safety and integrity. We appreciate you bringing this to our attention, as we continuously work to maintain a secure and trustworthy environment for all our guests. Sincerely, Hotel Manager
Will not return or recommend. The tub paint was peeling, and looked extremely dirty. The tub drain was moldy and rusty. The room smelled of mold and damp if the air wasn’t running. The room was very rundown, the wall right above the a/c was missing sheetrock. Carpet very badly stained. The elevator smelled bad. The breakfast was subpar, the orange juice was bitter and undrinkable. I liked the location, and the employee working around 5 P.M was nice.
Business response:
Dear Guest, Thank you for sharing your experience and highlighting the convenient location as well as the friendly service you received in the evening. Your observations regarding the room condition and amenities provide valuable insight into areas that deserve focused attention. We continuously strive to uphold the highest standards in comfort, cleanliness, and guest satisfaction, and your detailed feedback plays an important role in guiding our ongoing improvements. We appreciate your input and commitment to quality. Since... read more
Won’t stay there again N/A Very run down
Business response:
Dear Greg, Thank you for sharing your thoughts. We’re sorry to hear that your experience didn’t meet your expectations and that you found the property run down. Your feedback is important to us, and we’ll use it to work on improving the quality of our accommodations. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.4 star rating with 3,397 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.