This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Won’t be staying here again!!! TV is outdated. Place is old and needs to be updated. Overcharged me for my pet. Had to ask them to remove the charge. Asked for towels at front desk and was told they were washing and they would bring up. They never did!!! Breakfast was good. Room was clean.
Business response:
Dear Debbie, Thank you for your honest review. We're glad you enjoyed the breakfast and found the room clean. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Bad
Disgusting. We opened the room to our hotel to be met with roaches. Not just one but multiple. Enough to leave the room, get the person at the front desk, come back to the room and show him more. Live and dead roaches. Carpet was musty. Air was thick. The absolute worst experience after a long day. Booking.com is an absolute JOKE to work with about getting a refund. Sometime that should take a few days took a month. I will never waste time or money with either of these companies again. Nothing.
Business response:
Dear kealey, We sincerely apologize for the unacceptable conditions you encountered during your stay. No guest should ever have to experience cleanliness issues, and we deeply regret that your room did not meet even the most basic standards. We understand how frustrating this must have been, especially after a long day, and we are sorry for the inconvenience you faced while trying to resolve the issue. We truly appreciate your input and regret that we fell so short of expectations. Sincerely, Hotel Manager
Bad
Peeling tub Bleach had been spilled up and down the halls, so carpet had white spots all over. The room we were given was not clean. #418 ,food left in the icebox, Dusty, lamp was rusty, tub was peeling like it had been painted with rusty drain. I asked for another room . It was better, but still some peeling in the tub. Dirty around the elevator doors and tile in bad shape. Stuffed up trim around the doors of the elevator on both floor Beds were comfortable, room was nice size
Business response:
Dear Brenda, We sincerely apologize for the issues you encountered during your stay. While we're glad you found the beds comfortable and the room a good size, we regret that cleanliness and maintenance did not meet expectations. Your concerns regarding the peeling tub, leftover food, and overall condition of the property are being shared with our housekeeping and maintenance teams to ensure improvements. We appreciate your honest feedback and hope to provide a much better experience in the future. Sincerely, Hotel Manager
Poor My glasses that were in a glasses case on the desk were missing. Assuming the cleaning staff took them on Saturday. Wi-Fi was out when we showed up on Thursday night.
Business response:
Dear Robert Johnson, We sincerely apologize for the inconvenience you encountered during your stay. We take the security of our guests’ belongings seriously, and we deeply regret the issue with your missing glasses. We will investigate this matter immediately. Additionally, we apologize for the Wi-Fi issues you faced upon arrival. Our goal is to provide a comfortable and seamless stay, and we will work to ensure these problems are resolved. We appreciate your feedback and hope to have the chance to make it right. Sincerely, ... read more
The front desk worker was very kind and flexible but the building could use work The state of the room needed updates. Such as you could see in between the crack of the door to the hall way, the shower had cracks in it, and the lock on the door was broken. The entire place stunk of weed and when it didn’t stink of weed it smelled like a dirty bathroom. The staff was kind
Business response:
Dear Abigail, Thank you for your feedback. We’re pleased to hear that our front desk staff was kind and accommodating. However, we sincerely apologize for the condition of the room and the overall maintenance concerns. Your experience does not reflect our standards, and we will be addressing these issues with our team immediately. Guest comfort and safety are our top priorities, and we appreciate your honest input. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Manage... read more
We had Worst weekend stay away from home & had to pay for it. I went to stay a few nights with my Mom & Nieces, for my Birthday weekend. I have photos of our room. Not Only did it smell like Marjuana, but the carpet was torn up in front of the tv on the floor. I guess from a previous dog, that had been there. Also, we had a joining rooms, when we opened the door, there was total filth & dirt between the rooms. Broken glass & a pill, (not our own), was on the floor. The bathtub in my Mom’s room, was dirty & existing mold, was... read more
Business response:
Dear Penny L, We're truly sorry to hear that your stay did not meet expectations, especially on such a special occasion. Cleanliness, comfort, and transparency are extremely important to us, and we regret the issues you encountered. Your concerns regarding room conditions, cleanliness, and the breakfast service are noted, and we appreciate your detailed feedback. We apologize for any inconvenience caused and will ensure these matters are addressed. We hope for the chance to provide a better experience in the future. Sincerel... read more
It was alright. Would work on a budget in a pinch The room was musty. Good location
Business response:
Dear Nathan, Thank you for your feedback. We're glad you found the location convenient and that it worked within your budget. We apologize for the musty smell in the room, as we strive to provide a fresh and comfortable environment for all guests. Your comments are valuable, and we’ll take them into consideration for improvements. We appreciate your stay and hope to offer a better experience next time. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,250 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.