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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will never stay at this or any other La Quinta again. The room was disgusting and smelled like a mildewed petting zoo. One of the other guests had a pit bull that nearly attacked my daughter. My daughter also was bitten by a tick and it was attached to her back. There was not one thing that I liked. Had to wait on staff to show up to check in and out, room smelled horrible, daughter got bit by a tick after sleeping in the bed over night.
Business response:
Dear Corey, We sincerely apologize for the unacceptable experience you and your daughter had during your stay. Guest safety, cleanliness, and service are our top priorities, and we deeply regret that we fell short in multiple areas. Your concerns are extremely serious, and we will be addressing them immediately with our team. We truly appreciate your feedback and regret the distress this caused you and your family. Sincerely, Hotel Manager
Disappointing The hotel is in need of a few updates in general, but once we made it to the room there were no words to describe. The bathtub was pealing off. Pillows were very small and flat. The sofa in the room was so miss shapen and stained that we didn't even sit on it, absolutely disgusting. It was in a good location.
Business response:
Dear Klink, Thank you for your feedback. While we’re glad you found the location convenient, we sincerely apologize for the condition of your room. A comfortable and well-maintained environment is essential, and we regret that we did not meet those expectations. Your concerns regarding the bathtub, pillows, and sofa will be shared with our team for immediate attention. We appreciate you bringing this to our attention and will work diligently to improve. We hope for the opportunity to provide a better experience in the future... read more
Fair
Fair
Fair Inability for late check out, TV did not work, and water pressure in shower was low. Location was perfect.
Nope, NEVER AGAIN Smell in actual hotel & mainly terrible in room - think Clorox and smelly feet. Definitely NEEDS new carpeting, shades, TV and the ability to get towels and pillows., Location
Business response:
Dear Nicole, Thank you for your honest feedback. We regret that your stay did not meet your expectations. While we're glad you appreciated the location, we deeply apologize for the issues you experienced with odors, room conditions, and amenities. Your concerns about carpeting, furnishings, and service will be reviewed with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future to provide the comfortable stay you deserve. Sincerely, Hotel Manager
It was a cheap hotel, and I hit what I paid for. The entire hotel was worn out and old. Needs an update. Room had a work desk, but no chair to sit in. Bathroom had shampoo and conditioner, but literally no soap or shower gel. None.
Business response:
Dear Fred, We understand that the condition of the hotel and the lack of certain amenities like soap and a desk chair affected your stay, and we sincerely apologize for these shortcomings. While we strive to provide good value, we also aim to ensure comfort and functionality for all our guests. Your comments will be shared with our team to prioritize updates and improvements. We hope to exceed your expectations in the future. Sincerely, Hotel Manager
Go somewhere else. The condition of the facility was rough. The furniture was chipped and wobbly, and the lamps were rusty. The TV was difficult to use; It had no guide or any info. We had to sleep on the top of the sheets and blankets because the bed was not clean and looked used. $115 for a king room was way too much for the quality. I wouldn't complain if it was like $60 a night. The staff was very professional and accommodating.
Business response:
Dear Brooks, Thank you for sharing your experience. While we’re pleased to hear that our staff provided professional and accommodating service, we’re truly sorry that the condition of the room did not meet your expectations. Your feedback about the furniture, cleanliness, and value for the price is important, and we will address these issues with our team to ensure improvements are made. We apologize for the inconvenience and hope you’ll consider giving us another chance to provide a better experience in the future. Sincerel... read more
Fair
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,250 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.