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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
El peor alojamiemto La piscina esta sucia El elevador no funcionaba La computadora del lobby no funcionaba El desayuno muy básico El personal del front desk no son amigables Pedí varias veces toallas y nunca tenían disponible Hice el check out temprano y no me devolvieron el reembolso de dos dias La bañera no estaba pintada estaba fea Nada desde la llegada fue una mala experiencia
Business response:
Dear Diana, We sincerely apologize for the many issues you experienced during your stay. What you described falls far below the standards we aim to provide, and we truly regret the inconvenience and frustration caused. From the condition of the pool and room to the lack of towels and poor service, your concerns are valid and deeply concerning. Your feedback has been shared with management for immediate review and corrective action. Sincerely, Hotel Manager
Horrible It was a dirty rundown hotel. The desk person expected a tip to put us on the first floor. It appeared to be a transient hotel. Gross Nothing at all
Business response:
Dear Tom, We're truly sorry to hear about the issues you encountered during your stay. Cleanliness, professionalism, and guest satisfaction are extremely important to us, and it’s concerning that we fell short of your expectations. We’ll be addressing your concerns with our team to ensure improvements are made. Sincerely, Hotel Manager
I highly do not recommend it Very dirty, old building, disgusting breakfast. The room was not cleaned or changed towels for 3 days. Nothing
Business response:
Dear Alena, We’re truly sorry to hear about your experience and apologize for the cleanliness issues you encountered. This is not the standard we aim to provide. We understand how important cleanliness and fresh towels are, and we will address these concerns with our housekeeping team immediately. Your feedback is important to us, and we will work on making improvements to ensure a better experience for future guests. We hope you will consider giving us another chance. Sincerely, Hotel Manager
Poor
Disappointing
Much inferior to other La Quintas. TV mostly didn't work, even after night Mgr came to our room! A client said he'd been bitten by a bed bug as he left lobby. Rust stains around bath faucet, house-keeping was supposed to come every other day. In one week, cleaned twice!! Good location, breakfast fair.
Business response:
Dear Sam, Thank you for your detailed feedback. We apologize for the issues you encountered with the TV, cleanliness, and maintenance, as these are not reflective of our standards. We take bed bug reports very seriously and have procedures in place to ensure guest safety. Your concerns about housekeeping frequency and room conditions have been shared with management for immediate improvement. We appreciate you bringing these matters to our attention and hope to provide a much better experience in the future. Sincerely, Hotel... read more
Fair The room was hot, no coffee pot or cups. The man who checked us in was great.
Business response:
Dear Maurey, Thank you for your feedback! We’re glad to hear the check-in experience was positive and that our staff made a great impression. We appreciate you letting us know about the room temperature and missing amenities like the coffee pot and cups we’ll share this with our team to ensure better room readiness. We hope to welcome you back and provide a more comfortable and complete stay next time! Sincerely, Hotel Manager
Rude staff. Dirty rooms. Breakfast was not good. Coffee was cold. Everything. Nothing.
Business response:
Dear Sophia, We’re very sorry to hear about your experience. This is not the standard we strive for, and we’ll be addressing these concerns with our team to ensure meaningful improvements. Thank you for bringing this to our attention. Please come back and stay with us again soon. Sincerely, Hotel Manager.
It was ok....I really expected BETTER Finding the actual hotel (NO light up sign pointing you into the location/parking lot-both entrances/exits), it was HOT in hallways & elevator. I got a nonsmoking room (as asked) But the desk chair had a cigarette burn in it. When I got there to check in, no one was at the front desk, there was a hand written sign saying (will return in 5mins). My suggestion either allow SELF CHECK IN and have key ready OR hire more staff (frustrating when driving 4hrs to my destination and still can't g... read more
Business response:
Dear Demetria, Thank you for your honest and detailed feedback. We’re sorry your experience didn’t meet expectations. Your suggestions regarding signage, staffing, and check-in options are appreciated and will be shared with management to improve future guest experiences. I hope you will visit us again soon. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,250 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.