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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Bad
Bad the shower room floor tile was ripped. Window was broken the rain was coming in.
Business response:
Dear fumiesgr, We sincerely apologize for the issues you encountered with the shower floor tile and the broken window. These are certainly not the conditions we aim to provide, and we understand how disappointing this must have been. Your concerns will be addressed with our maintenance team to ensure these repairs are made promptly. We hope to offer a more comfortable and pleasant stay next time. Sincerely, Hotel Manager
Needs repairs. TV in the room had to have two remotes to turn on and run, would not turn off. Alarm clock did not work. Bath tub looked like a rusted 55 chevy.
Business response:
Dear John, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with the TV, alarm clock, and bathtub. This is not the standard we strive for, and we understand how frustrating these inconveniences must have been. Your comments will be shared with our maintenance team to address these problems promptly. We appreciate your input and hope to provide a more comfortable stay on your next visit. Sincerely, Hotel Manager
Terrible Clean room. Non-working phone. Quirky TV. The room was filthy, had a non-working phone and a TV that had audible commentary ( like closed caption but out loud). The staff wasn't helpful. NEVER AGAIN!
Business response:
Dear randall, We're truly sorry to hear about your disappointing experience. Cleanliness and functionality are top priorities for us, and we sincerely apologize for the issues with the room, phone, and TV. It's concerning that the staff didn’t provide the assistance you needed, and we will address this with our team. Your feedback is valuable, and we will take steps to ensure these issues are resolved. We hope to have the chance to improve your experience in the future. Sincerely, Hotel Manager
Very Poor Hotel cleanliness, cart availability, rooms are not clean, bed is hard, and blinds are broken. Restroom not clean. Accessible to nearest places
Business response:
Dear Praveen, Thank you for your feedback. We're glad to hear that our location was convenient for your needs. However, we sincerely apologise for the cleanliness issues and the maintenance concerns you encountered with the bed, blinds, and restroom. We take your comments seriously and will address these with our housekeeping and maintenance teams to ensure improvements. We hope to provide a better experience on your next visit. Sincerely, Hotel Manager
Fair Worn down, no drain plug led to a fetid smell when water was running. General chipping of pain, bathtub and baseboards Comfy and clean bed
Business response:
Dear Samuel, Thank you for taking the time to share your experience. We're glad to hear you found the bed comfortable and clean. However, we sincerely apologize for the maintenance issues you encountered, including the missing drain plug, unpleasant odor, and visible wear in the room. Your feedback is valuable and has been shared with our maintenance team to ensure these concerns are addressed promptly. We appreciate your input and hope to provide you with a more refreshed and pleasant stay in the future. Sincerely, Hotel Ma... read more
Old hotel, not impressive It is an old seeming hotel. Only one small elevator. There was some stains on the sheets of one of our beds. Not a lot of tv options. The only bonus is was it wasn’t crazy expensive. But still think overpriced for what we experienced. It was close to where we needed to be for a wedding
Business response:
Dear Megan, Thank you for your feedback. We're glad to hear the location was convenient for your needs, but we apologize for the issues you encountered with the condition of the hotel and the cleanliness of the sheets. Your comments about the elevator and TV options are also noted, and we will take them into consideration as we continue to make improvements. We understand your concerns about the value, and we appreciate you sharing your experience to help us enhance our guests' stays in the future. Sincerely, Hotel Manager
It's what to expect from a budget hotel flat pillows, smelly hallway, unfortunately I killed a roach that crawled on my arm while I was in the bed, hate the remote control that came with their cheap flat screen Good location, friendly staff, free simple breakfast
Business response:
Dear kareem, Thank you for your feedback. We're glad you appreciated the location, staff, and breakfast. We sincerely apologize for the issues you encountered. Your comments are being taken seriously and shared with our team to ensure improvements are made. We hope you will come back and see us again soon. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,250 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open tomorrow at 12:00 p.m.