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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The place is in a massive need of updating. It was gross inside
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. Your comments regarding the condition of the property have been shared with our management team as we continue working on updates to improve the overall guest experience. Sincerely, Hotel Manager
room was of older construction that showed many signs of shabby repairs. That being said the beds were good and accommodations were useable. good location and access to airport. breakfast quite bad.......don't count on it for a nutritious meal!
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear you found the beds comfortable and appreciated our convenient location. We apologize that the room condition and breakfast did not fully meet your expectations. Your comments will be reviewed as we continue to improve our facilities and guest experience. Sincerely, Hotel Manager
Hotel shuttle closed even before my flight was letting us off the airplane! Hotel counter was less than helpful when I called to find out safe alternatives to get to the hotel. Entering elevator out of hotel lobby will tell you the whole story of the condition of this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad you chose to stay with us, but we’re truly sorry to hear about your disappointing experience with our shuttle service and the condition of the elevator. Your comments are important, and we’ll address these concerns with our team to improve both communication and maintenance. Sincerely, Hotel Manager
The room had an odor, there were towels on the floor in the bathroom and no washcloth. The bathroom shower really needs to be redone, too much mold. With this hotel being so close to the airport there are a lot of travelers. With a lot of travelers you want to keep the property and rooms in pristine condition so they will want to come back. Honestly I would not come back. The breakfast had some crumb sausage which looked like it was more for a sausage gravy and the bananas were all brown and rotten looking. I do have a pictu... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad you found our location convenient for travelers. However, we sincerely apologize for the cleanliness and maintenance issues you experienced in your room and bathroom, as well as for the disappointing breakfast presentation. Your comments are very valuable, and we will address these concerns immediately with our housekeeping and maintenance teams to ensure improvements are made. Sincerely, Hotel Manager
Airport shuttle was hard to locate and took 40 mins to arrive. Driver was ok but reception staff had limited knowledge of local area and there was no hot food available to purchase near the hotel. The man did not seem interested in helping. Hotel ac in our room was very noisy and everything looked worn, the door frames and door were chipped and battered and didn’t feel secure. There was no plug for the tub or sink and reception not able to get one. We requested a taxi to get back to airport but a private car arrived to colle... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re pleased to know our shuttle driver was accommodating. However, we apologize for the long shuttle wait, room condition, and lack of assistance at reception. Your concerns have been shared with our team to ensure better service, maintenance, and guest communication. Sincerely, Hotel Manager
With unfortunate circumstances we had to stay at this hotel if there was an option for 0 I would. When checking into the room we noticed bugs crawling around inside the shower and on the counter. (Video proof) went down to the front desk and got another room and came back up and had black mold around the bathroom and mold behind the toilet. No hot water and bed sheets and towels had staines like they weren’t clean. Had to buy blankets as I didn’t wanna sleep on them. I will say that when it was time to go to the airport the ... read more
Business response:
Dear Guest, Thank you for your feedback. We’re glad our front desk associate ensured you reached the airport safely. However, we sincerely apologize for the cleanliness and maintenance issues you encountered. This falls far below our standards, and your comments have been shared with our management for immediate corrective action. Sincerely, Hotel Manager
Due to flight delays we ended up flying all night. Between flights I called the hotel to let them know we wouldn’t be arriving until early morning to shower and sleep for a few hours before check-out. I had already been charged for the room. The first 2 times I called I was hung up on. They said it would be up to the morning shift whether there was a room for us or not, even though I’d already paid, because the reservation would be canceled if we didn’t show up that night. I asked to speak to a manager and was told they were... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience and poor communication you faced during your delayed arrival. This is not the service standard we aim for. Your feedback has been shared with our team for immediate improvement. Sincerely, Hotel Manager
When checking in they were using a loud carpet cleaner in the lobby. Instead of turning it off it stayed on right behind me. Hard to hear the clerk.Even gave them a look. Was charged $30 US for early check in. Came off a cruise ship. The wifi in the room was awlful. Couldnt even order a uber in the room. Was on 2nd floor. We continued to have issues with the wifi. Would cut out with in minutes. I know a granddaughter isnt happy. Only one of two doors opened for bathroom. Lovely to ram your shoulder at 3 a.m because of the na... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you were able to check in early after your cruise, but we sincerely apologize for the inconvenience caused during your stay. We regret the issues you experienced with the Wi-Fi connection, early check-in charge, and maintenance concerns in your room. Your comments regarding the bathroom door, pillows, and shower amenities have been shared with our team for immediate review and improvement. We truly value your input and will use it to enhance our guest experi... read more
Needs a whole new remodel for the whole building! The mini fridge was the only thing acceptable
Business response:
Dear Guest, Thank you for sharing your feedback. We’re pleased to know you found the mini fridge convenient during your stay. However, we regret that the overall condition of the property did not meet your expectations. Please know that your comments regarding the need for renovation have been noted and shared with our management team for future improvements. We appreciate your input and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.9 star rating with 17,224 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open at 12:00 p.m.