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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Hotel needed a good cleaning and some maintenance
Business response:
Dear Guest, We are sorry to hear that you were disappointed with your stay. Our goal is to provide each guest with a great experience, and we did not fulfill that goal in this instance. We will work hard to ensure that this does not happen again and hope that you will give us another chance in the future. Sincerely, Hotel Manager
No hot water at firstday
Business response:
Dear Guest, We have noted your comments and shared them with our management team for review. All required steps are being initiated to ensure that these issues are resolved to the highest standards. We hope you will return to stay with us again. Sincerely, Hotel Manager
Beds are hard as a rock and staff is not friendly.
Business response:
Dear Guest, Thank you for taking the time to review our facility. We apologize that we were unable to meet your expectations. We are continuously working to improve our facility and we appreciate your bringing your concerns to our attention. Sincerely, Hotel Manager
Okay over all and friendly staff
Business response:
Dear Guest, Thank you for taking the time to review our facility. We apologize that we were unable to meet your expectations. We are continuously working to improve our facility and we appreciate your bringing your concerns to our attention. Sincerely, Hotel Manager
We stayed from Sunday to Friday and had to inquire if our room was going to be cleaned after we were there for 3 days. I understand not changing the towels, but the bed could of been made and the trash emptied.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the housekeeping oversight during your stay, particularly the lack of bed-making and trash removal. Your comments have been shared with our team to ensure these issues are addressed and proper standards are maintained. We regret any inconvenience this caused during your visit. Sincerely, Hotel Manager
The breakfast was awful, unsanitary, options were limited. Staff was very rude. Conditions in that hotel are not safe for anyone to spend the time.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for your experience, particularly regarding the breakfast, staff interactions, and overall conditions. This is not the level of service or safety we strive to provide. Your concerns have been shared with management for immediate review and corrective action. We regret the impact this had on your stay. Sincerely, Hotel Manager
We had mold in our bathroom, a towel bar was broken and on the ground and our AC in both rooms barely kept the room cold. Notified the front desk several times. At check out I was told they couldn’t give me a receipt since there systems were down. I requested an emailed receipt and never received one. I called several times to leave a complaint after checking out and never received a call back. We had 3 rooms and do not recommend this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the bathroom mold, broken towel bar, AC performance, and difficulties with your receipt. We also regret that your follow-up attempts were not addressed. Your comments have been shared with our management team for immediate review and corrective action. We regret that your stay did not meet expectations. Sincerely, Hotel Manager
The front desk lady was so rude. There was no hot water. Elevator was sketchy. Breakfast was okay. Definitely never staying there again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that the breakfast met your expectations during your stay. We sincerely apologize for the behavior you experienced at the front desk, as this is not the level of service we aim to provide. We also regret the inconvenience caused by the lack of hot water and your concerns regarding the elevator. Your comments have been shared with the relevant teams so these issues can be addressed promptly. We truly regret that your experience did not meet ... read more
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Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your stay did not meet expectations and appreciate you sharing your rating. We will review our services and work toward improvements to provide a better experience in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.