This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The room was neglected for sure the handle to door bathroom was missing and had to call for someone to help open the door to be able to get out and there was dust in the furniture as if it hadn’t been clean in awhile
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the maintenance and cleanliness issues you experienced, especially the bathroom door handle concern, which is unacceptable. This does not reflect our standards, and we are addressing these matters with our team to prevent future occurrences. We appreciate you bringing this to our attention. Sincerely, Hotel Manager
To start arriving at the airport & receiving text messages saying my rooms will be cancelled then waiting 2 hour for hotel shuttle. No hot water in rooms , elevators issues & not up to date staff very unprofessional & rude
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the multiple issues you experienced, including shuttle delays, room concerns, elevator problems, and service interactions. This is not the experience we aim to provide. Your comments have been shared with management for immediate review and corrective action. We regret the inconvenience caused during your stay. Sincerely, Hotel Manager
My room was dirty and in the bathroom was a dirty face towel on top of the shower curtain. The staff rude and racist, they charged a fee for parking when you are paying so much for the room on top of that you have to pay for parking too. The housekeeper making sooo much noise around the room talking loud slamming doors and knocking on your door way to early. The manager doesn’t care when I spoke to him he got mad and gave actitud.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues, noise disturbances, staff behavior, and parking concerns you experienced. This is not reflective of our standards, and we are taking immediate steps to address these matters with our team. Your comments will help us improve guest experience and ensure respectful, professional service in the future. Sincerely, Hotel Manager
When i arrived and pull the sheets back there was a pair of socks under the covers meaning the bed was not cleaned or tge sheets was not changed and I really need a refund
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the oversight with the bedding, as this does not meet our standards for cleanliness. Your feedback has been noted, and we are reviewing our housekeeping procedures to ensure all rooms are thoroughly prepared and comfortable for every guest. Sincerely, Hotel Manager
Had a cellophane wrapped apple and orange to go. Since shuttle runs only hourly I had to leave way early for flight and missed breakfast
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize that the limited shuttle schedule affected your ability to enjoy breakfast. Your comments are noted, and we will review our timing and breakfast options to better accommodate guests with early departures in the future. Sincerely, Hotel Manager
Staff & service was horrible
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience with our staff and service did not meet expectations. Your comments are taken seriously, and we are addressing training and service standards to ensure a more courteous and helpful experience for all our guests. Sincerely, Hotel Manager
The room had dust around the bed, mould in the windows, the bathroom door (see photo) was dirty. I spat out my first bite of the breakfast muffin, the juice was watered down. The pool looked dirty, the hot tub had tarp and wood around it. There was a delinquent notice in the elevator. I’m pretty easy going with hotels but this place is below subpar. I don’t recommend it at all. We also were charged $55 US for an early check in for the room. I wish I said never mind but we didn’t know where else to go and had already paid.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the condition of the room, pool, hot tub, and breakfast, as well as any inconvenience caused by the early check-in charge. Your comments are taken seriously, and we are reviewing housekeeping, maintenance, and service procedures to ensure a higher standard and more comfortable experience for all guests. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.