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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
1 star I arrived at Orlando Airport on November 26 and needed a room for one night. By accident, my Hotels.com booking went through for December 4–5 instead. I realized the mistake immediately and went to the hotel about 20 minutes later to fix it. The front desk lady was rude and not helpful at all. She didn’t even try to understand the situation or offer any solution. I contacted Hotels.com right away to report the issue, but they told me the property refused to refund anything. So even though I never checked in, never sta... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret the frustration caused by the booking issue and the interactions you experienced with our front desk. We understand your disappointment and take your concerns seriously. Your comments will be reviewed carefully to help improve our service and guest experience. Sincerely, Hotel Manager
Rooms smelled awful. Black rings in toilet. Shower water never got more than Luke warm.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with room odor, toilet cleanliness, and water temperature. This is not the standard we aim to provide. Your concerns are being reviewed carefully to ensure improvements and a better experience for all our guests. Sincerely, Hotel Manager
My stay was a three night stay. I used expedia to book flight and hotel. I tried to take a shower and it was a bit above room temperature. Definitely couldn’t take a bath if I wanted to. Water was that cold. I picked up the phone in my room to call the front desk to ask about water and the phone didn’t even work. I used my cell phone to call the front desk and someone downstairs picked up the phone did not answer and hung up on me. This happened three times to me so then I went downstairs obviously disappointed. I went to th... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the numerous issues you experienced with water temperature, cleanliness, maintenance, and service. This is not the level of comfort and care we aim to provide. Your concerns are being carefully reviewed to ensure improvements and prevent similar experiences for future guests. Sincerely, Hotel Manager
Staff - I had a $75 incidental hold against my credit card and instead of this being a hold on my card, they actually took the money out of my account. This was 1.5x the room rate. There was no need for this as they didn’t offer a mini bar, so why take this?? When I phoned they said I would have to wait ten days for the money to be returned to me. This is theft. I asked for the manager to call me but of course this didn’t happen. I’m leaving the country today and now have no way to expedite this refund. It’s not good enough.
The stay at this hotel and unfortunately my experience was disappointing. The room conditions were below expectations — the air conditioning was not functioning, and the overall cleanliness and comfort of the room were poor. Additionally, I found the staff to be unhelpful and at times rude, which made the stay unpleasant. I hope management takes these concerns seriously and works on improving both the facilities and customer service
Definitely ran down, barely could rest the ac was loud everything needs to be updated
Paid almost price of room to check in , was not worth the money to book thuru expedia ..only stayed a couple of hours ..paid extra just to check in before flight completely waste of money especially the qualiy of hotel ... only the staff was decen although still early checking $55 for appox 8hrs. Shuttle services the driver act like you not there assuming didnt like blacks no communication...there service drops of at arrival location so you walked the airport...never stay here again ...normally hilton loyal i see reason why.... read more
El personal
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience with our staff did not meet expectations. Your comments will help us improve our service, and we hope to provide a better experience for you in the future. Sincerely, Hotel Manager
We arrived yesterday and when we checked for bedbugs we found 5 on the couch. We took photo and went to front desk. Showed photo and said we not staying. They offered another room and to have pest and maintenance to check. They would not refund me and said I had to contact you. I spent time yesterday trying to find your customer service number and could not. I tried reaching out through app and when I clicked on refunds I entered my name and and other details and when it said click here I was brought back to main page. I nee... read more
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered with bedbugs and the inconvenience caused. Your concerns regarding the refund process are understood, and we will review this matter to ensure it is addressed promptly. Your feedback is taken seriously to improve our services. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.