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La Quinta Inn & Suites Orlando Airport North
- Hospitality
- Orlando, FL
About this business
Location details
7160 N Frontage Rd, Orlando, FL, 32812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We didn't have enough towels either day we stayed, the bathroom floor wasn't swept and hair was on the floor that didn't belong to us. We paid for late check out but the housekeeping staff kept knocking on our door interrupting when it wasn't past our late checkout time.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced, including insufficient towels, an unclean bathroom floor, and interruptions during your late check-out. This does not reflect our standards, and we have addressed these concerns with our housekeeping team to ensure better service in the future. Sincerely, Hotel Manager
TV wasn’t plugged in, box didn’t work, remote had no batteries. Tried to call the reception, then phone didn’t work. Tried to take a shower, it clogged the sink. Went to dry my hair, blow dryer didn’t work. Booked 2 days for 4 people, was given 2 mini bottles of shampoo and conditioner, as well as a single soap. Terrible experience.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the TV, phone, sink, blow dryer, and insufficient amenities. This does not reflect the standards we strive to provide. Your comments have been shared with our team to address these concerns and improve the guest experience. Sincerely, Hotel Manager
The hotel is old and dirty. The elevator looks like a murder happened in it. The first room we went into was open, smelled like mold and looked like someone had slept in it. The staff was amazing and immediately switched us. But the new room was better but very dated. The beds have huge divots in the middle. This place needs a guy and remodel
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad our staff was able to assist you promptly and provide a better room. We sincerely apologize for the condition and dated appearance of the property, including the beds and cleanliness issues. Your comments have been shared with our team to guide improvements for future stays. Sincerely, Hotel Manager
The bed wasnt comfortable, bathroom bowl was so stain that it look very dirty, shower was dirty and pipe handle came off in my hand as i turn it, room have a bad smell.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the bed, bathroom cleanliness, shower, and room odor. This does not meet our standards, and your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. Sincerely, Hotel Manager
Had to pay $15 for hotel parking. Felt like a big rip off to me since there was plenty of spots.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize if the parking fee felt inconvenient. Your comments have been noted, and we will review our policies to ensure a fair and clear experience for all guests in the future. Sincerely, Hotel Manager
Staff was great.. room was ok No hot water in any room Elevator with loud noises
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear you found our staff great. We sincerely apologize for the issues with hot water and the noisy elevator. Your comments have been shared with our maintenance team to ensure these concerns are addressed for a better experience. Sincerely, Hotel Manager
The room smelled, was dirty, and had live ROACHES. Evening staff was rude and unhelpful. The shuttle advertised was not available to be utilized because I was at sea with no connectivity within the 24 hour prior if needed earlier than 5am. Free breakfast was also unable to be utilized because I had to leave for my flight well before it opened. Other well respected hotels, with the same star rating, offer a continental sack lunch for those that must leave before the offered amenity. Additionally, when you advertise a jacuzzi ... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the serious issues you experienced with room cleanliness, staff service, and unavailable amenities. Your comments have been shared with our management team to address these concerns and improve our processes to ensure future guests have a more positive experience. Sincerely, Hotel Manager
Good breakfast/ Airport shuttle/ so many patches in the hotel, elevator is dirty.
Business response:
Dear Guest, Thank you for your feedback. We are glad you enjoyed the breakfast and airport shuttle service. We apologize for the condition of the elevator and the hotel patches you noticed. Your comments are valuable and will help us focus on maintenance and cleanliness improvements for future stays. Sincerely, Hotel Manager
The staff was kind, except for the 2 women we encountered at the desk at check-in. They were disputing something in Spanish and while we waited for several minutes, they never acknowledged us. We finally left. Our room wasn’t great. Wanted to go to the hot tub and found it covered with a tarp and cinder blocks. Pool was ice cold. We visited the front desk as we had a tiny. If infestation and feared it was bed bugs. They said they would send someone up and nobody came. We tried to call but apparently the phone is not connecte... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are glad some of our staff were kind, but we sincerely apologize for the delays at check-in, the condition of the pool and hot tub, and the concern you had with insects in the room. Your feedback is important and will help us improve communication, maintenance, and guest care to ensure a safer and more comfortable experience for everyone. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Airport North
How is La Quinta Inn & Suites Orlando Airport North rated?
La Quinta Inn & Suites Orlando Airport North has a 3.8 star rating with 17,654 reviews.
When is La Quinta Inn & Suites Orlando Airport North open?
La Quinta Inn & Suites Orlando Airport North is closed now. It will open tomorrow at 12:00 p.m.