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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Very Poor
The place is in need of a serious update The breakfast buffet was cold, no microwave available to warm up items. We did have a banana and a Danish. Coffee was so strong we couldn't drink it. The room was full of mold, bath tub plumbing, curtains around the air conditioner & the window was filthy inside and out! The elevator was discussing, needs painted. I have never written a review before, but paying nearly $200 for a night stay to find to place in this condition was outrageous. Nothing to be honest!
Business response:
Dear Ronald, Thank you for taking the time to share your experience. I sincerely apologize that your stay did not meet expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short in this instance. To clarify, we do have two microwaves available in the breakfast area for guest use, and I apologize if this was not communicated clearly. I will be addressing your concerns regarding breakfast quality with our team to ensure improvements. Additionally, I will person... read more
The sheer stains triggered my OCD and I only stayed 1 out of 2 days but paid for the entire stay. Sheets has stains Decor and design
Business response:
Dear Lindi, Thank you for your feedback. I sincerely apologize for the condition of the sheets and any discomfort this caused you. I understand how important cleanliness is, and I will address this with our housekeeping team to prevent this from happening in the future. Regarding your stay, I noticed that your reservation was made for two nights, and we have no record of any changes to that reservation. I’m a bit unclear as to why you only stayed for one night but paid for both. If there was an issue with the booking or your... read more
No lo recomiendo. El trato es pésimo, llegué de madrugada con mi familia y fue un tema con la reservación y nos tocó pago hotel en otro lugar porque no habían tomado mi reserva para ese día sino para el siguiente , la atención de la recepcionista una Sra ella el peor grosera, no recomiendo para nada este hotel. .
Disappointing
Would never go back to that hotel The property is tired chairs in the lobby are dirty. The elevators look like freight elevators. It’s a low level hotel.
Business response:
Dear Catherine, Thank you for sharing your feedback. While I’m glad to see you rated our staff and cleanliness highly, I’m sorry that other aspects of your stay did not meet your expectations. Our rear elevator is indeed scheduled for interior refurbishments, so we appreciate your patience as we work to enhance the property. I also find it surprising that you found the lobby chairs dirty, as they are cleaned twice daily to maintain a welcoming environment. As for your overall impression of the hotel, we respect your opinion,... read more
Friendly staff - run down property Very run down and needed massive renovations The only thing I did like was the staff, whom was very friendly and helped with our needs.
Business response:
Dear Joseph, Thank you for your feedback. I’m glad our staff provided friendly service, but I regret that the condition of the property didn’t meet your expectations. We recognize the need for updates and are actively working on improvements. Your input is valuable, and we appreciate your honesty. We hope to welcome you back in the future for a better experience. -Colton, General Manager
Meh The whole place stunk of weed, bathroom was not “handicap accessible”. There were hand bars but the tub was so tall it was difficult for my disabled mother to get in and out of. When we arrived, the handheld sprayer was broken and a bar was not fully attached to the wall. Staff was helpful with the many problems we had with our room.
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.