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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It’s a good area, but overall wouldn’t stay here again. There was a terribly odd smell in our room, like dampness or humidity The sheets were dirty when we arrived They day after we checked in, I checked my bank account and noticed I was charged twice for our stay When I went to ask the front desk worker, he was rude about it and tried to deny that there were any additional charges I told him I could show him my account and he said no ma’am there’s nothing here I asked to speak to someone else and the manager came in and sai... read more
Business response:
Hello Ordaz Castillo, We apologize for the inconvenience you experienced during your stay. We value your feedback and will address the issues mentioned with our team. Should you have any further concerns regarding the charges, we recommend reaching out to our management directly for assistance. We are pleased to hear that you found the hotel's location convenient and enjoyed the breakfast provided. Thank you for taking the time to share your thoughts with us.
Will not return to this hotel nor recommend it. Will stay elsewhere. all furniture was very dirty! bathroom was nice except the shower. First look it was very nice, then when we were ready to shower -- you must stand in the shower to reach the water controls an then get blasted with COLD water. TVs are small. not much
Business response:
Hello Denise, We regret to hear about your experience with the cleanliness of the furniture and the shower controls in your room. Our team strives to maintain high standards of cleanliness and functionality, and we will address these areas to ensure a comfortable stay for future guests. Thank you for bringing these concerns to our attention.
room wasn’t properly clean found some socks behind the tv. the room had a weird smell when we got there. constant loud n room wasn’t properly clean found some socks behind the tv. the room had a weird smell when we got there. constant loud noise from renovation the place looks nothing like the pictures . Has very odd smell to the whole place , Found blood stains on our bed sheets won’t choose to stay here again not much
Business response:
Hello Alena, We apologize that your experience did not meet expectations. Our team strives to ensure each guest's stay is comfortable and enjoyable. We encourage you to contact our management team to address your concerns. Your feedback is valuable in helping us improve our services for future guests.
There are better choices. This is my second time staying here. The hotel is being remodeled but it doesn't mention that anywhere, The elevators were not all working my whole stay. There are entire sections of the facility that have no AC. On both stays, my key cards had to be reprogrammed because they refused to open my door. Both times they blamed it on me having magnets or something, which makes no sense. I did a little experiment, and it turns out that the key readers outside the building will erase your card's programmin... read more
Business response:
Hello Michael, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay due to the ongoing renovations and issues with the elevators, AC, key cards, and noise levels. We value your observations regarding the key card readers and cleaning schedule, which we will certainly review internally. Your insights help us improve our services for all guests in the future.
Disgusting, Unsafe for Solo Traveler, Do Not Book! This hotel is run down, dirty, rude staff. There were sticky food stains on the floor as you walked in. The front desk didn't look like it had been wiped down in years. My pillows had purple stains on them. The breakfast was a joke. Location to the airport
Business response:
Hello Jenna, We appreciate your feedback and apologize for any inconvenience caused. We encourage guests to reach out to our management team directly so they can address any concerns and further investigate the issues mentioned. Thank you for bringing this to our attention as we strive to improve our guests' experiences.
Will have second thought before I choose La Quinta next time Pest, misrepresentation of room in booking site. There is no queen sized bed but mentioned as queen sized beds during booking Staffs were nice and accomadative. Also breakfast was nice
Business response:
Hello Sankar Rajan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matte... read more
Shower drain was clogged which initially grossed us out but maintenance came up to solve the issue. This cause a delay i The room we received was not the room that was advertised in the pictures!!!! We did mention it to the staff and no solution was offered. It’s clean!!!
Business response:
Hello Luz, We appreciate your feedback on your recent stay with us. We regret to hear about the discrepancy with the room you received. Our team is continuously working to improve our guests' experience. We are glad to hear that you found the room clean. Should you have any further concerns, please do not hesitate to contact management directly for assistance.
Will not be returning. It was dirty, dogs being loud, no body wash, some of the door where kicked in, hole in the ceiling, hall ways where dirty and it seemed like they were renovating. The parking lot was fenced in and there was security on site.
Business response:
Hello Zeide, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We value your comments and will address them with our team for improvement. Our priority is to ensure the safety and security of all our guests. Thank you for bringing these concerns to our attention.
othing and all staff has attitude no friendly service whatsoever. Will never ever stay at a place like this again pictur othing and all staff has attitude no friendly service whatsoever. Will never ever stay at a place like this again pictures on this resort look beautiful but don’t be fooled it’s horrible and beds are horrible hard and has holes in bed. No body wash or shampoo or conditioner and showed it’s provided and called front desk and they said we had to go get them when room was half cleaned and they don’t provide s... read more
Business response:
Hello Armando, We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to provide exceptional service, and we take your comments seriously. Your input will be shared with the relevant departments for further review and improvement. Thank you for bringing this to our attention, as we are always looking for ways to enhance our guests' experiences.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.