This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Disappointing our room and beds smelled dirty. It was also very hot in the room.
Business response:
Hello Maria, We appreciate your feedback and will address the concerns raised with our housekeeping and maintenance teams to ensure a better experience for future guests.
Bad Rooms were dirty, sheets were dingy, front desk staff was rude and obnoxious, housekeeping stole my necklace handed down to me from my deceased mother, and stole my AirPods. When I mentioned things were missing from my room the front desk said it wasn’t possible and ignored me. Nothing
Business response:
Hello Diana, Thank you for sharing your feedback with us. We take all comments seriously and will be looking into these concerns internally for the betterment of our services.
Bad
Will never stay, bathroom sink leaks, rooms not very clean and receptionist were mean except for one. We will never stay at a la Quinta hotel no matter if the other la Quinta’s hotels are nice. The first room that we got the sink was leaking so badly that they moved used to a different room, the other room was doing the Same thing and also the bathroom looked like they didn’t clean it at all. also there was a nasty smell almost all the time. The receptionist were also mean except for one she was an old lady very nice to us. ... read more
Business response:
Hello Eric, We apologize for the inconveniences you encountered during your stay. We value your feedback and will address these issues with our team to improve our services. We're glad that our convenient location was to your liking and appreciate your kind words about our staff. Thank you for bringing these concerns to our attention.
Horrible experience I had cockroaches in my room it was disgusting I stay here all the time never had this happen my bathroom was awful they didn't provide but 1 towel no shampoo or tissue very upset on this trip shower head was difficult to turn they gave me a horrible room Breakfast everything was good
Business response:
Hello Cyndee, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed... read more
Disappointing The smell was horrible Water would only get cold or super hot
Business response:
Hello Phillip, We apologize for any inconvenience caused by the issues you experienced during your stay. We appreciate your feedback and will address these concerns to improve our services. If you have any further details to share, please contact our management team. Thank you for bringing this to our attention.
Bad
Fair
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.