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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Me cancelaron mi reservación luego me dijeron no tenían habitaciones Y luego me dieron una que tenía olor a mojado Que porque me la acaban de limpiar Hasta el ventilador dejaron Pero aún así horrible Y me cobraron más Ubicación siempre me quedo ahí
Business response:
Hello Jorge, We apologize for the inconvenience you experienced during your stay. Rest assured we have shared your feedback with our team for review. Your satisfaction is important to us, and we encourage you to contact our management for further assistance. Thank you for choosing to stay with us; we hope to welcome you back in the future.
Bad Roaches,some lights in the rooms don't work,elevator almost stop working with me and my kids in them nd there is no a/c in the elevator. The a/c at least worked.
Business response:
Hello Spencer, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addresse... read more
Not worth the price. The smell of wetness in the room when the air was not running. The dangerous and improperly working elevators. The staff the ignored safety issues and maintenance requests. Location is close to the airport
Business response:
Hello Keshia, We regret to hear about your experience and appreciate your feedback. Our team is dedicated to addressing any concerns promptly and will look into the issues you raised. We hope you enjoyed the convenience of our location near the airport and that you consider staying with us again in the future.
Disappointed; It could have been better. The first room had a smell and the restroom didn’t work so we were moved. The second room had an even worse smell. I complained because I have a baby and wanted him to be okay. The third room smelled clean but had no large towels and the bed sheets were itchy. I woke up with bites. I liked the location and breakfast
Business response:
Hello Karina, We are sorry to hear about your experience and appreciate your detailed feedback. We always aim to provide a comfortable stay for all our guests. It's great to hear you enjoyed the location and breakfast. Your concerns will be shared with our team for further improvement. We hope to host you again in the future.
Trataré de NO REGRESAR A ESTE HOTEL. MALA ACTITUD. MAL RECIBIMIENTO. NO SABEN DAR SERVICIO DE HOTEL. Ubicación buena. sin embargo, difícil llegada por el trébol de carreteras alrededor. Desayuno nunca se me antojó. Café no bueno. Casi Todo el personal con mala cara. Una mujer latina en el mostrador del lobby muy grosera y falta de respeto. La entrada sin plantas, algunas secas. piedras, lodo. banca con gente fumando y que daba desconfianza. Dentro del hotel mucha gente de mala calaña. Agresivos algunos.
Business response:
Hello Ricardo, Lamentamos escuchar que su experiencia no cumpli├│ con sus expectativas. Apreciamos su comentario sobre la ubicaci├│n y tomaremos en cuenta sus observaciones sobre el desayuno y el servicio del personal. La seguridad y el bienestar de nuestros hu├spedes son nuestra prioridad; agradecemos que comparta estos detalles con la direcci├│n del hotel para futuras mejoras.
Poor Hotel needs alot updating and improvements. Elevators are in need of alot repair. Some staff not very friendly. Looks like they didnt want to be there. I heard the breakfast employee ladies whispering about how many more ppl kept showing up for breakfast, so I guess that meant more work for them to do. None of those breakfast employee ladies were friendly at all. Front desk ladies were friendly at least! As I see it, all employees are the face of your business! Breakfast was ok
Business response:
Hello LVN, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future enhancements. We're pleased to hear you had a positive interaction with our front desk staff and enjoyed your breakfast experience. Your input is valuable to us as we continuously strive to improve our services.
It was terrible. Hotel was super dirty Staff were super rude and unprofessional Elevator didn’t work Tv remote didn’t work at all Doors lock didn’t lock had to put a chair under the knob Bed sheets smelled horrible This is has to be the worst hotel I’ve ever been to
Business response:
Hello VV, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us as we strive to improve our services. We recommend reaching out to our management team directly to address your concerns more thoroughly. Thank you for bringing these issues to our attention.
Never again!!!! Cleanliness is HORRIBLE Room was good, staff had a lousy attitude, hotel carpet all the way to our room was filthy, elevator was acting up and ppl were frustrated. I will NEVER stay at this one again.. i just tried it out… but will never stay there again.
Business response:
Hello Humberto, We appreciate your feedback and regret to hear about your experience. We will share your concerns with the appropriate teams for their review. Should you have any further comments or need assistance, please don't hesitate to reach out to us.
It was decent It was not up to date and the shower was stained and peeling.The AC was not great I like the location and the the friendly staff
Business response:
Hello Mikaela, We appreciate your feedback on your recent stay with us. Rest assured that your comments on the room's condition have been noted for future improvements. It's great to hear you enjoyed our location and the service provided by our staff. We hope to welcome you back in the future for an even better experience.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,099 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.