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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was ok No hot water for showers the water was always coldthat was not good and the room was really cramped. Really small tv that set really low not able to see it from the bed very well. Easy to park and easy to get to
Business response:
Janella, We are very sorry to hear of your recent experience with us. This is certainly not the experience we hoped you would have. Your comments regarding your noted inconveniences have been shared with our management team so that corrective measures are considered and made. Sincerely, Danielle LQ Customer Care
Fair
Decepcionante El lavabo del baño estuvo tapado 2 días a pesar que se reportó a tiempo En otra ocasión la experiencia fué buena, ésta ocasión no
Business response:
Claudia, Gracias por tomarse el tiempo para expresar sus preocupaciones con respecto a su reciente estancia en nuestro hotel. Nos disculpamos porque nuestro hotel no cumplió con sus expectativas y ha compartido sus comentarios con la gerencia. Esperamos tenerte de nuevo como invitado para una mejor experiencia. Respetuosamente, Bennie, LQ Customer Care Agent
OK just bad house keeper The fact the rugs were not vacuumed the fact I came into a pillow with blood spot on it or the counter in bathroom was not wiped very well The people at front desk really nice
Business response:
Harlow, Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, Diana - LQ Customer Care
whis it had been cleaner!!! The bath tub was not very clean old & stained plus tap dripped all the time needs a Reno. Plus as it was bed time we noticed lots of ants by window & AC also on desk we killed all we could see. Had a early flightt at 4am when checked out the young guy at front desk said we spray all the time for pesticides!!!! That made us feel real good. Won't be staying there again. Was not very clean hotel The shuttle drivers excellent used then for car return & airport ride... Left too early for Breakfast
Business response:
Julie, We sincerely apologize for your recent experience with us. The cleanliness concerns you've mentioned are a disappointment to hear of, as this is not in line with our standards. Your review has been sent to our upper management team so that we may rectify these issues immediately. We hope you will consider giving us another chance in the future to better your opinion. Sincerely, Danielle LQ Customer Care
Very Poor
Fair
Desayuno Básico Nada extraordinario pero cómodo. el primer día había Fruta. El segundo NO. El desayuno lo quitan exactamente después de la 9.30h.. La Ubicacion excelente cerca del North Star Mall
Business response:
Estimado invitado valioso, Gracias por su comentario! Realmente apreciamos su negocio y esperamos que elija La Quinta Inns and Suites en sus viajes futuros. Sinceramente, Diana - LQ Atención al cliente
Ok, wenn man nur ein Bett zum Schlafen benötigt, aber den Preis nicht wert. Die Handtücher haben sehr unangenehm gerochen. Das Badezimmer und die Bettwäsche waren nicht richtig sauber. Der Frühstücksbereich ist viel zu klein für die Menge an Gästen, er war immer völlig überlaufen und die Warteschlangen waren sehr lange. Das Personal war größtenteils sehr nett und hilfsbereit. Der kostenlose Shuttlebus bringt die Gäste zu jeglichen Zielen innerhalb von 2 Meilen und holt sie dort auch wieder ab, was sehr komfortabel ist (North... read more
Business response:
Sehr geehrter Gast, Es tut uns sehr leid, von Ihren negativen Erfahrungen während Ihres Aufenthalts bei uns zu hören. Wir schätzen die konstruktive Kritik, da wir ständig bemüht sind, die Erfahrung unserer Gäste zu verbessern. Nur durch Ihr Feedback werden Verbesserungen berücksichtigt und gemacht. Wir hoffen, dass Sie uns die Chance geben werden, Ihnen in Zukunft noch besser zu dienen. Wir schätzen Ihr Geschäft sehr und danken Ihnen für Ihren Aufenthalt bei uns. Mit freundlichen Grüßen, Danielle LQ Kundenbetreuung
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.