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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Don't stay at the La Quinta if you don't like pets pet standing in the door can't come in. I didn't like all them dog and cats around the door as you enter the building. Cat standing at the door as you enter in an out!!!! I did like the breakfast enjoyed the shell rides that staff was very nice but I would not stay there again not with all those Pets the rooms was not have clean and roaches in the room
Business response:
Thank you for your review. Our apologies you were not happy with your stay. La Quinta is a pet friendly hotel and we do have a cleaning process in place. Unfortunately, not all guest tell us they are traveling with a pet. We have resolved the other issue and assure you that it is not our standard .We appreciate your comments and will be sharing them with housekeeping for cleaning correction.
Would avoid staying at this hotel again. The hotel looked beautiful from the outside, but it was a little shabby inside. It was very hot outside and I could not cool off my room to a comfortable temperature so I had a lousy night of sleep. conveniently located near San Antonio Airport
Business response:
We are very sorry that the inside of our hotel did not meet your full expectations. The entire team works very hard to maintain the best hotel we can. We have been working on upgrades to our A/C units in the rooms and hope you can come back and see us again. Again, we apologize for the troubles you had.
Fair Poor management. Bathtub looks like it needs a DEEP cleaning. Crusted water stains and orange and grey stains. Yuck! There were also loud guests with loud music at pool till at least 1:00 a.m. Husband called to request management take care of loud guests at pool, way after hours for pool to be closed. He was assured that it would be taken care of right away. This clearly did not get resolved. Will never stay at this location again. Location and access to shopping and restaurants
Business response:
Thank you for your feedback. It is not standard for this sort of thing to occur. Please feel free to contact us directly so that we can get the information needed to address the issue with all staff.
Okay
Okay
Fair This facility had roches in the bathroom............unacceptable Staff was nice !
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had a negative experience while staying with us. I assure you we are looking into the issue to improve for all future guests.
Okay Went down for breakfast and no food staff could not keep up with demand.
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.
Exceptional We were on a floor with a bunch of kids. It would have not bothered me if they were not so loud ALL night. Even early in the morning they were screaming "GET UP!" I was very unhappy with their voice levels at the specific times were they should have been regulated.
Business response:
I am so sorry about the noise during your stay. I will follow up with security to make sure we are doing more in the future to alleviate this problem. Bridget Hotel Manager
Exceptional No TV for a day and half. Room was only cleaned one time, during our 3 day stay.
Business response:
I apologize for your experience. We will strive to ensure this does not happen again in the future.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.