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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Being a hotel by the airport, the hotel didn’t meet my family’s expectations. The checking in process. No acknowledgement. 3 ladies working and one person in front of me. Took like 20 mins just check us in. The lady that took care of me, super rude and no thank you. The sink in our bathroom was nasty. It was clogged up and the water wouldn’t go. Checking out process. Front counter lady was really nice!
Business response:
Rosie, Thank you for staying with us, we sincerely apologize for the delay of your check in. We appreciate you taking the time to share your feedback. This is definitely not the experience we want for any of our guests. Rest assured, we are reviewing our procedures and doing everything we can to ensure this remains an isolated incident. We look forward to welcoming you back. Sincerely, Diana - LQ Customer Care
Expected more It didn't feel comfortable
Business response:
Leo, We truly regret that our accommodations did not fully meet your expectations. Surely this was quite an inconvenience for you. We hope that you will consider giving us another opportunity in the near future. Sincerely, Danielle LQ Customer Care
Pésimo hotel Es extremadamente sucio nunca cambian nada huele todo a sudor y nunca te hasen caso hable con la recepción y sólo se rio de mi y mi familia desde que llegué todo estaba sucio yo salí antes por qué nunca me hicieron caso y tampoco me an devuelto nada por haber salido antes por su culpa arruinaron las vacaciones y el cumpleaños de mi hijo eran sus 15 años imaginense .nunca más me hospedare en ninguno de estos hoteles que mala experiencia! Nada todo es horrible
Fair BED!! Nothing
Business response:
Dear Valued Guest, Although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with management so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Danielle LQ Customer Care
Disappointing Room dirty and smelly. Centrally located to our planned activities
Business response:
Dear Guest, Our guests’ satisfaction is very important to us and when we fall short; we take it very serious. Your comments have been forwarded to our management team as it is our goal that all of our guests have a great guest experience. Rest assured our housekeeping staff will be notified of this incident. While this may have been an isolated incident, we cannot change the outcome of your stay and do hope you will stay with us again in the future for a better guest experience. Sincerely, Bennie, LQ Customer Care Agent
Poor
Fair
Exceptional Falta un espejo en la recámara, si está ocupado el baño, no podemos ahorrar tiempo, pintándonos o peinándonos El colchón
Business response:
Marlen, Muchas gracias por tomarse el tiempo para darnos su opinión sobre nuestra propiedad. Siempre nos esforzamos por mejorar nuestra propiedad y los comentarios genuinos son la mejor manera de hacerlo. Esperamos que nos visite nuevamente la próxima vez que se encuentre en la zona. Sinceramente, Diana - LQ Atención al cliente
Fair LImpieza en el cuarto, y el personal no es amigable
Business response:
Estimado invitado valioso, Gracias por su revisión de nuestro hotel. Lamentamos mucho que haya tenido una experiencia tan negativa mientras estuvo con nosotros. Tenga la seguridad de que estamos haciendo todo lo posible para mejorar nuestro hotel. Apreciamos mucho su negocio y gracias por quedarse con nosotros. Sinceramente, LQ Atención al cliente
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.