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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Fair
Will not recommend Beds too small, no breakfast and rude staff Nothing
Business response:
Dear Veronica, Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. We hope that you will return and give us an opportunity to exceed your expectations. Respec... read more
Ok for short trip just wish we wouldn’t received the room we requested at booking!!! A friend I referred and myself made reservations for separate executive king bd with sleeper. Upon arrival we were both told that they were both sold out and had to settle for just king size room. She was ok with it but my husband and I took our 15 yr daughter who we had to share a king size bed...lucky we fit! The room smelled very musky when we arrived...took about 1hr to go away once the AC was turned on. The shower head was clogged. At c... read more
Business response:
Erica, Thank you for your review. We are disappointed to learn that our hotel fell short of exceeding your lodging expectations. Your feedback is immensely important to us. We would love to make things right and hope that you will give us another opportunity in the future to provide you with the service both you and we expect. Sincerely, Diana - LQ Customer Care
Just OK Breakfast setup was horrible and crowded. A buffet style would probably be more organized. Things got pretty messy. Our restroom in our room was not very clean. There was blood left on the bottom of the toilet. Location
Business response:
Dear Valued Guest, Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be discussing your feedback with our management team to address the issues you noted, so that similar situations do not occur. Respe... read more
On a good note the hotel was great and we would definitely stay at it again The security guard The nights we stayed was very unprofessional. I don’t thinking giving rude comments is okay.
Business response:
Dear Valued Guest, Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager, so that similar situations will not occur. We hope you will once again choose us for your lodging needs. Sincerely, Diana - LQ Customer Care
Will never stay here again!! The room was very humid and the word very is an understatement, the bed was horribly uncomfortable, felt very humid and the pillows smelled dirty. The a/c wasn’t cooling and there was mold round the windows. My daughter even found ladybugs crawling the rooms’ furniture the next day!! Location is perfect and restrooms are clean but dated as well as the rest of the room, nothing compared to the lobby! We didn’t even dare have breakfast at the property!!
Business response:
Cynthia, Thanks for posting a review of your recent stay. We are extremely sorry that our hotel didn’t meet your expectations. We do hope you will stay with us again in the future for a better guest experience. Sincerely, Bennie, LQ Customer Care Agent
Okay
Not my best experience Rooms was too small to fit me with family of 5 I booked suite and paid for it got a tiny room with king bed Parking
Business response:
Samir, Thank you for your feedback, as it is very important to us. We are very sorry to hear that your stay did not meet your expectations and will share your comments with the management team. We do hope you will once again choose us for your lodging needs. Respectfully, Diana - LQ Customer Care
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,088 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.