This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Seattle Bellevue Kirkland
- Hospitality
- Kirkland, WA
About this business
Location details
10530 Northup Way, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
OK place to stay one night.
Business response:
Dear Thomas, Yikes!! 2 out 5!! I very much apologize that your stay was not very good. We will review your overall survey to see where we can improve. We always want to give our customers the very best.
Room/cleaning was late. Need to call front desk to remind. Room was not fully cleaned.
Business response:
I’ve received your review of La Quinta Seattle - Bellevue / Kirkland. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! We have sent this review to the housekeeping. We will use this review to help us so that every room is cleaned promptly, and completely every time. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and we hope we’ll see you back with us at La Quint... read more
I did t like that once you checked in they charge an extra $75 just to hold the room. Even though we paid for the room in advance with Expedia
Business response:
Dear Esmeralda, Thanks for your feedback! Unfortunately with the third party reservation we do need to take a credit card for incidentals and preauthorize it for $75 to make sure it valid. We are sorry about any inconvenience that was caused. We hope that the rest of your stay though was great and we hope to again see you soon.
Slow service during breakfast Breakfast was a disaster, one aged lady serving the entire volume of guests. Everyone was missing basics and had to wait for her to deliver coffee or milk , cereal ,eggs and etc..often going out from the hotel to have breakfast somewhere else
Business response:
Dear Edward, I am very sorry about what must have happened during breakfast. I am going to be using your review to address the issues you mentioned about breakfast. We will review everything from procedures, room size to catering basics to make sure that this does not become a repetitive problem. Just know that your review will go a long way in improving this hotel and addressing the breakfast issues. Thanks again and we hope to show you the great improvement next time that you are the area.
Not happy about pets in rooms We were very surprised to discover that even very large dogs / pets are allowed to stay in the rooms. When we questioned this we were told that this is La Quinta Inn national policy. Since we can assume that some people do not maintain their pets as well as some others might and that since the pets are allowed in the rooms it is likely that they also sleep on the beds, WE WILL NO LONGER BE STAYING AT ANY LA QUINTA INNS. We actually love animals but we do not allow them on our beds of furniture a... read more
Business response:
We apologize for any discomfort you experienced. Our hotel is pet friendly and we do not charge a pet fee. Understanding that some guests may have allergies, and provide deep cleaning upon departure. Thank you for your feedback.
Business response:
I’ve received your review of La Quinta Seattle - Bellevue / Kirkland. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Could have been cleaner Not a bad location. Need to have a car-nothing close by in terms of coffee,restaurants, etc. Our bathroom had black hair all over one wall and in tub when we arrived.
Business response:
Dear Grace, I appreciate you taking the time to tell us about your experience at La Quinta Seattle - Bellevue / Kirkland. I am sorry about the issues you had early on with our housekeeping. I look forward to showing you that we took your review seriously and have notified the housekeeping staff of the issues. We look forward to seeing you again soon so we can show you the positive changes.
Could use a better breakfast Great service at check in when someone was at the front desk. Breakfast eggs were not good and sausage salty and texture of cardboard
Business response:
Dear RALSON, I appreciate you taking the time to tell us about your experience at La Quinta Seattle - Bellevue / Kirkland. We will use your feedback to improve our breakfast and pass along to higher management your suggestions. Thanks again, and we look forward to seeing you again soon.
Room was not clean and smelled so much. I wouldn’t recommend this hotel.
Business response:
I’ve received your review of La Quinta Seattle - Bellevue / Kirkland. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! I will definitely pass along this feedback to our housekeeping so that this issue never happens again. Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. We will do our best to prevent having a review like this again. Thanks ag... read more
Frequently asked questions about La Quinta Inn & Suites Seattle Bellevue Kirkland
How is La Quinta Inn & Suites Seattle Bellevue Kirkland rated?
La Quinta Inn & Suites Seattle Bellevue Kirkland has a 4 star rating with 2,352 reviews.
When is La Quinta Inn & Suites Seattle Bellevue Kirkland open?
La Quinta Inn & Suites Seattle Bellevue Kirkland is closed now. It will open at 12:00 p.m.