La Quinta Inn & Suites Seattle Sea-Tac Airport

Business response:

Dear Jill, Thank you for your feedback regarding your recent stay. I'm glad to hear you found our location and shuttle service convenient. However, I sincerely apologize for the inconvenience caused by the construction and the issues with the continental breakfast. We are currently undergoing renovations to improve our facilities, and I understand how frustrating it can be to encounter closed elevators. Additionally, I’m sorry to hear that the breakfast options did not meet your expectations. We are working on enhancing our ... read more

Business response:

Dear John & Kelli, Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient. However, I sincerely apologize for the cleanliness issues you encountered and the unsatisfactory breakfast options. Your comments about the front desk staff are concerning, and I will address this with our team to ensure they provide the attentive service our guests deserve. We are committed to improving our facilities and services, and your input is valuable in helping us do so. We hope to have the oppo... read more

Business response:

Dear Krystal, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our convenient location near the airport and that Bug provided you with excellent service. However, I sincerely apologize for the cleanliness issues you encountered during your stay. Your comments about the room and lobby cleanliness are concerning, and we take this feedback very seriously. We are committed to maintaining a high standard of cleanliness throughout our property, and I will ensure that our team addresses ... read more

Business response:

Dear Max, Thank you for bringing this to our attention. We sincerely apologize for the condition of the carpet and any inconvenience caused by the coffee spill from a previous guest. This is not reflective of our usual standards, and we will address this issue with our housekeeping team to ensure that such situations are promptly handled. Your feedback is valuable in helping us improve our service and facilities. Thank you for staying with us, and we hope to have the opportunity to provide a cleaner and more comfortable expe... read more

Business response:

Dear Robin, Thank you for your feedback. We’re sorry to hear that the condition of the lobby furniture, carpeting, and hallways did not meet your expectations. We understand that the appearance and condition of these areas are important, and we’re actively working on remodeling the lobby to address these issues. Your feedback is valuable as it helps us focus on the areas that need improvement. We appreciate your patience during this renovation period and hope to have the opportunity to provide a more updated and welcoming en... read more

Business response:

Dear Marianne, Thank you for your feedback. We’re pleased to hear that you appreciated our location to the airport, the shuttle service, and the wonderful staff. We understand your concern about the need for updates, and we’re glad to inform you that the rooms have recently been renovated. We’re continually working on improving other areas of the hotel as well. We appreciate your comments about the breakfast and will take them into consideration as we strive to enhance our offerings. Thank you for staying with us, and we hop... read more

Business response:

Dear Tangalin, Thank you for sharing your detailed feedback. We’re sorry to hear about the difficulties you encountered during your stay. We understand how frustrating it must have been to wait for the shuttle and then experience issues with transportation and room amenities. We apologize for the condition of the lobby and rooms, as well as the inconvenience with the shuttle service and the lack of responsiveness. This is certainly not the experience we aim to provide, and we will address these concerns with our team to prev... read more